Our experience at this hotel was awful - so bad we ended up leaving a night early. I wouldn’t recommend staying here to my worst enemy.
We experienced many issues here:
- The free parking that is advertised is not, in fact, free and is quite expensive
- The lift in the hotel doesn’t work, no messaging or advertisement of this online. This makes rooms very inaccessible to those with mobility needs
- No one ever seemed to be at the front desk, we had to wait ages on two occasions to be served despite hearing staff laughing and chatting in the lobby. The one time we did get to speak to someone right away he was hostile and patronising
- Our room smelled like cannabis, and the windows were shut so it had clearly been smoked in the room
- the room was FILTHY. Dirt everywhere, no cleaning had been attempted to have been done.
- The room was excessively hot. No AC and opening the window didn’t fix the issue. It was like 30 degrees in there and it was cold outside!!!!
- We only had one towel and did not get a second despite being two of us. There is instructions within the room to leave towels in specific places for cleaners but our room was never cleaned. When we asked about this the hostile man told us we had to ask for our rooms to be cleaned? There was no messaging about this and the signs in the room indicated the opposite. Disgraceful
- The shower was fluctuating between scalding hot and freezing consistently and was unusable
We requested a refund and were declined.