We stayed for 4 nights, and were not able to watch a single TV show without glitches and stoppages and messages appearing on our screen. As a senior citizen, I appreciated the convenience of a first- floor room, so we did not want to change to another floor. Besides, our room was very quiet, and we were unsure of what we might experience on the other floors. The hotel staff said that they would not refund us any money since we prepaid through Expedia. The tv problems were not due to weather, since we had sunny skies the entire time that we were there. The hotel staff did offer us extra recovery points, but since I’m not a frequent traveler, that doesn’t help me. We saved up our money to be able to afford this trip, and were disappointed when we were not able to relax in our room and watch tv after a long, busy day. I have pictures of what our tv screen looked like, if you care to see them. I shared them with the front desk personnel, and they apologized and tried to reset our tv, but it didn’t change anything. We feel that we deserve some sort of compensation for our experience. Can you help?