8/10 Good
Andrew
Sep 17, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is wonderful, pool is fantastic, the restaurant food and service excellent.We stayed in a Casita. The room was very nice. Perhaps if we stayed more then one night I might have a different view. I would choose a standard hotel room. The Casita requires a golf cart to go back and forth from the hotels amenities. This was a problem at check out. We did the check out via text. We needed help with luggage or if we could just take the cart and leave it somewhere in the parking lot? there wasn't must direction to this, so I dialled 0 and the person said she would send some in a cart to take us and luggage to the car. 30 minutes latter I saw a front dest button on the phone and reached someone else. He said he did not have our request for help on his record and he already had someone waiting. I explained that I call their operator and she told me she was sending someone, so I guess she she forgot???. 20 minutes later someone showed up and was very helpful. When we check in the front desk person said "you will need help with the luggage because we needed to be taken to the room by kart. I assumed that check would be the same.
Andrew
Stayed 1 night in Sep 2025
