4/10 Poor
Priscilla
Traveled with partner, Traveled with pets, Traveled with family
Oct 21, 2025
I was really disappointed with my stay here. Check-in was supposed to be at 3 p.m., but I arrived around 4 and was told the room still wasn’t ready. There were several other guests waiting too. Staff explained that none of housekeeping had shown up that day and managers were cleaning the rooms themselves. I understand that things happen, but being that this particular weekend was bike week.. I feel they should have had a back up plan. There didn’t seem like there was one in place . My room wasn’t ready until almost 7 p.m., so we ended up waiting in the parking lot for hours with my 2 small dogs.
While waiting, I noticed the parking lot area had a section full of trash, where the trees were which didn’t leave a great impression. Inside, the hallways smelled very humid and stuffy.
Once I finally got into my studio room, I realized there were no utensils or plates in the kitchen. I had to go to the front desk and request them. Overall, the experience felt very disorganized. The long wait, the lack of preparation, and the condition of the property made the stay far less enjoyable than it should have been.
Priscilla
Stayed 1 night in Oct 2025