The room was clean, however the shampoo, body wash and lotion dispensers were empty, the toilet paper was insufficient, and there was no real coffee. In addition, the coffee maker didn’t work even when I got real coffee pods for it. The staff were very kind, but the hotel just seems to lack the funds to keep up the nice things like room service & bags for the food when I had to go to the bar for a meal.
I imagine it was and could again be a very nice hotel, but for the money, I felt the essentials were definitely lacking.