2/10 Terrible
Kimberley A
Traveled with family
Sep 16, 2025
Disliked: Staff & service, amenities, property conditions & facilities
The room was fine other than the shower dripping all night. There was hot water when we arrived Saturday, but there was no hot water Sunday morning and when we returned from the Cowboys game, there still wasn't until about 40 minutes later. We went to the bar to watch more games, had a drink, billed it to the room. There was a staff change, then they couldn't figure out how to replace the receipt paper in the register, couldn't figure out how to charge to card, and couldn't figure out how to bill to our room, so we had to deplete our cash for another round; an hour and half later, they still couldn't figure it out, so we left - you lost probably another 6 drinks due to incompetence. Additionally, babies were allowed in the bar area, so during most of one game, the kid was screaming uncontrollably and the parents just thought that was too funny. At 9pm at night, a screaming baby should be asked to leave the bar area - move to the restaurant if you still want to serve them. The front desk staff was pleasant. The shuttle driver for the game was quite pleasant Saturday night and we booked and he promised an air conditioned charter bus. Sunday morning it was upsetting to hear him seemingly trying to convince customers to visit a Gentlemen's club on the way back. When we were picked up after the game, the van had almost NO air and we were all sweating and I about passed out, while my husband was having chest pains from the heat...and more gentlemen's club offers.
Kimberley A
Stayed 2 nights in Sep 2025