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Mato Grosso Palace Hotel

Property class: 3

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Photo gallery for Mato Grosso Palace Hotel

A balcony with a table set for breakfast, featuring croissants, eggs, and a drink.
A lobby with a high ceiling, a chandelier, a sofa, and a reception desk.
A buffet with various fruits and dishes, a dining area with chairs and tables, and a wall with framed pictures.
Room
A hotel entrance with a staircase leading up to a covered area, palm trees, and a sign that reads "GROSSO HOTEL".

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$55 nightly
The current price is $57 total
Total with taxes and fees
Nov 7 - Nov 8

Explore the area

View in a map
Rua Joaquim Murtinho, 170, Cuiabá, MT, 78005-290
  • Place, Cine Teatro Cuiaba
    ‪1 min walk‬
  • Place, Bom Jesus de Cuiaba Church
    ‪2 min walk‬
  • Place, Popular Square
    ‪15 min walk‬
  • Airport, Cuiaba (CGB-Marechal Rondon Intl.)
    ‪9 min drive‬

Room options

View all photos for Executive Triple Room

A hotel room with two single beds, a desk, and a chair.

Executive Triple Room

9.6 out of 10
Exceptional
(10 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Single Room

A hotel room with two beds, a desk, a chair, a nightstand, and a framed picture on the wall.

Superior Single Room

8.4 out of 10
Very good
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

A hotel room with a bed, bedside tables, a desk, and a chair.

Superior Double Room

8.4 out of 10
Very good
(16 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Room

Deluxe Double Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room, Connecting Rooms

A hotel room with a bed, bedside tables, a desk, a chair, an air conditioner, and a window with curtains.

Family Room, Connecting Rooms

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Executive Room

A hotel room with two single beds, a large bed, a painting on the wall, and a window with curtains.

Executive Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

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4.1 out of 5, Very good, 575 reviews
$50 nightly
The price is $52
Nov 7 - Nov 8
Total with taxes and fees
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About the neighborhood

Cuiabá

A stay at Mato Grosso Palace Hotel places you in the heart of Cuiabá, steps from Bom Jesus de Cuiaba Church and Cine Teatro Cuiaba. .This hotel is 0.5 mi (0.7 km) from Centro Geodésico da America do Sul and 0.5 mi (0.8 km) from Museu de Pedras Ramis Bucair.

What's nearby

  • Cine Teatro Cuiaba - 1 min walk - 0.0 miles
  • Bom Jesus de Cuiaba Church - 2 min walk - 0.1 miles
  • Republic Square - 2 min walk - 0.1 miles
  • Museu Histórico de Mato Grosso - 2 min walk - 0.1 miles
  • Popular Square - 15 min walk - 0.8 miles

Getting around

  • Cuiaba (CGB-Marechal Rondon Intl.) - 14 min drive

Restaurants

  • ‪Restaurante Dia A Dia - ‬3 min walk
  • ‪Lanchinho Rapido - ‬3 min walk
  • ‪Recanto Gril Restaurante - ‬4 min walk
  • ‪Espaço Vida Saudável Herbalife - ‬4 min walk
  • ‪Recanto Grill - ‬4 min walk

About this property

Mato Grosso Palace Hotel

Mato Grosso Palace Hotel offers 139 air-conditioned accommodations with minibars and hair dryers. 43-inch Smart televisions come with cable channels.

This Cuiabá hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 139 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and blackout drapes/curtains.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. Additional amenities at this hotel include wedding services, a television in a common area, and a banquet hall.
Satisfy your appetite for lunch or dinner at Alavanca de Ouro, a restaurant which specializes in Regional cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cuiabá? This hotel has 2153 square feet (200 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10:00 AM.
Alavanca de Ouro - This restaurant specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered, secured self parking on site (BRL 15 per night)
  • Covered, secured valet parking on site (BRL 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Alavanca de Ouro

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Baby bath
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (2,153 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Null
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1986
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Locally sourced food prioritized
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 50.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for BRL 80 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Covered self parking fee: BRL 15.00 per night (in/out privileges)
  • Covered valet parking fee: BRL 15.00 per night (in/out privileges)
  • Pet fee: BRL 50.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Best Western Mato Grosso Palace
Best Western Mato Grosso Palace Cuiaba
Best Western Mato Grosso Palace Hotel
Best Western Mato Grosso Palace Hotel Cuiaba
Mato Grosso Palace Hotel Cuiaba
Mato Grosso Palace Hotel
Mato Grosso Palace Cuiaba
Mato Grosso Palace
Mato Grosso Palace Hotel Cuiaba, Brazil
Mato Grosso Palace Hotel Hotel
Mato Grosso Palace Hotel Cuiabá
Mato Grosso Palace Hotel Hotel Cuiabá

Mato Grosso Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 342 out of 644 reviews
Rating 8 - Good. 200 out of 644 reviews
Rating 6 - Okay. 70 out of 644 reviews
Rating 4 - Poor. 19 out of 644 reviews
Rating 2 - Terrible. 13 out of 644 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful stuff and good breakfast
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boa
Verified review

4/10 Poor

Disliked: Staff & service
Razoavel
Stayed 3 nights in May 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Not sure why this property is so highly rated. It was (mostly) clean and minimally comfortable. Shower had grout blackened by mildew. Two towels but no hand towels. Had to ask maintenance to come up and show is how to get the AC working. (We correctly deciphered the handheld control, but there was a separate unmarked wall switch almost hidden by the bed.) Restaurant closes relatively early after dinner. Price was high for this quality of accommodation. It was clean and comfortable enough, but below what I expected given the photos and price.
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bom
Stayed 2 nights in Aug 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
O quarto estava bom. Porém, não fomos atendidos com qualidade quando nosso amigo ficou preso dentro do banheiro por defeito de fechadura. Demoraram mais de 1h30 para tirar nosso amigo, dando o entender que eles estavam mais preocupados com a porta do que com a saúde mental da pessoa. Café da manhã fraco.
Stayed 2 nights in Aug 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Minha experiência neste hotel foi extremamente negativa. O problema mais grave foi ficar preso dentro do banheiro por cerca de 1 hora e 30 minutos. Durante todo esse período, a equipe pareceu estar mais preocupada em preservar a porta do banheiro do que em retirar um hóspede de uma situação de risco. Não houve senso de urgência nem suporte adequado por parte do hotel. Quem realmente me ajudou foram os amigos que estavam comigo. Foi necessário insistir e pressionar para que cogitassem acionar a polícia e o Corpo de Bombeiros. A situação demorou muito mais do que deveria. Além disso, uma funcionária da recepção foi ríspida com minha amiga quando ela questionou a demora na resolução do problema. Após todo o transtorno, a única solução oferecida foi a possibilidade de trocar de quarto, como se isso fosse suficiente para compensar o ocorrido. Em nenhum momento foi oferecido reembolso, desconto, pedido formal de desculpas ou qualquer outra forma de compensação pelos danos e pelo enorme constrangimento. Como se não bastasse, o elevador fazia barulhos preocupantes, o banheiro era antigo e mal conservado, e o quarto era extremamente apertado. O espaço simplesmente não comportava três camas, comprometendo totalmente o conforto da hospedagem. Infelizmente, minha experiência foi marcada por falta de manutenção, despreparo da equipe e ausência de empatia diante de uma situação séria. Não recomendo este hotel.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima localização, quarto limpo e espaçoso, ótimo café da manhã;
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Hotel antigo mas funcional. Achei a localização boa. Café da manhã bom, ar condicionado split. Chuveiro com ducha pequena.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bom, excelente café da manhã, quarto grande e confortável e em uma boa localização. Funcionários atenciosos e prestativos.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi uma boa estadia. Quarto limpo. Funcionários simpáticos. O café da manhã é bom, porém encerra às 9:30 e retiram tudo nesse horário. Como íamos sempre próximo às 9, as mesas estavam todas ocupadas com louças sujas…parecia que faltava funcionários para fazer o recolhimento e limpeza das mesas. É cobrado uma taxa por dia pelo uso do estacionamento. Tem uma Lojas Americanas ao lado e farmácia próximo também. No geral foi bom.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gentileza dos funcionários e principalmente da dina ao explicar cada prato no almoço enquanto eu me servia foi muito acolhedor.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto família é ótimo para quem está viajando com os filhos. Ambiente agradável, móveis novos. O banheiro destoa um pouco do quarto (é mais antigo). Os registros do chuveiro estavam com defeito…precisava apertar muuuto para fechar totalmente. Preciso registrar uma situação muito ruim que ocorreu após a hospedagem. Tive uma compra fraudulenta no valor de mais de cinco mil reais no meu cartão virtual temporário que uso SOMENTE no Hotel.com após o Mato Grosso Palace Hotel cobrar uma diária nesse cartão. Ressalto que fiz reserva e pagamento no próprio aplicativo do Hotel.com com esse cartão no fim do ano passado e no início desse ano e não tive problema, mas após o débito da diária desse hotel (pelo próprio hotel) houve essa compra indevida.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bom hotel. Atende bem, mas precisa melhorar o elevador, que esteve quebrado durante a estadia
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experiência ótima! Muito bom o atendimento e as instalações.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo quarto, e café da manhã
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experiência maravilhosa, atendimento excelente.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto Ok Internet Ok Restaurante (jantar ) e café da manhã ok Simpatia de toda a equipe OK
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel entrega o que promete e o que apresenta na plataforma
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível estadia., obrigado!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O restaurante precisa ter mais gente. O garçom sozinho demorava para chegar na nossa mesa.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boa localização e bom café da manha.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
A equipe de funcionários é excelente, mas a limpeza deixa muito a desejar.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maravilhoso funcionários muito gentis , solícitos
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Disliked: Cleanliness, property conditions & facilities
Café da manha era bom! Agora a limpeza do quarto não estava legal e nem a roupa de cama sempre pedimos travesseiros adicionais e esses estavam sem fronhas e amarelados sujos!
Stayed 1 night in Apr 2026