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NASS Pinar del Lago

3.5 star property

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Photo gallery for NASS Pinar del Lago

Terrace/patio
Interior detail
LED TV
LED TV
Hallway

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi
  • Business services
The current price is $40
$40 nightly
$40 total
Jun 21 - Jun 22

Explore the area

View in a map
Avenida Ordoñez Lasso e Higuerillas, Cuenca, 010111
  • Place, San Sebastian Plaza
    ‪10 min drive‬
  • Place, Museum of Modern Art
    ‪10 min drive‬
  • Place, San Francisco Plaza Market
    ‪11 min drive‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪20 min drive‬

Room options

View all photos for Superior Single Room, 1 King Bed, Private Bathroom, Garden Area

Superior Single Room, 1 King Bed, Private Bathroom, Garden Area | Minibar, desk, blackout drapes, soundproofing

Superior Single Room, 1 King Bed, Private Bathroom, Garden Area

  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Room, 2 Queen Beds, Private Bathroom, Garden Area

Superior Double Room, 2 Queen Beds, Private Bathroom, Garden Area | Living area | LED TV

Superior Double Room, 2 Queen Beds, Private Bathroom, Garden Area

  • River view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Triple Room, Private Bathroom, Garden Area

Standard Triple Room, Private Bathroom, Garden Area | Minibar, desk, blackout drapes, soundproofing

Standard Triple Room, Private Bathroom, Garden Area

  • 323 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Large Twin Bed
  • Free WiFi

View all photos for Superior Triple Room, Private Bathroom, Garden Area

Superior Triple Room, Private Bathroom, Garden Area | Minibar, desk, blackout drapes, soundproofing

Superior Triple Room, Private Bathroom, Garden Area

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 377 sq ft
  • Sleeps 6
  • 3 Queen Beds
  • Free WiFi

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About the neighborhood

Cuenca

With a stay at NASS Pinar del Lago in Cuenca (San Sebastián), you'll be within a 10-minute drive of Mall del Rio and Museum of Modern Art. .This hotel is 2.1 mi (3.3 km) from Museum of Extreme Art and 2.1 mi (3.4 km) from Casa de los Arcos Art Museum.

What's nearby

  • San Sebastian Plaza - 10 min drive - 1.9 miles
  • Museum of Modern Art - 10 min drive - 1.9 miles
  • San Francisco Plaza Market - 11 min drive - 2.2 miles
  • University of Cuenca's Orchid Garden - 11 min drive - 2.2 miles
  • Calderon Park - 14 min drive - 2.4 miles

Getting around

  • 14n - Antonio Borrero Station - 14 min drive
  • Gran Colombia Tram Station - 14 min walk
  • Cuenca (CUE-Mariscal Lamar) - 18 min drive

Restaurants

  • ‪El Arriero - ‬4 min drive
  • ‪Bird And Beast - ‬10 min walk
  • ‪Restaurante María Asunción - ‬3 min drive
  • ‪Schubert Specialty Coffee - ‬7 min walk
  • ‪Cristo del Consuelo - ‬2 min drive

About this property

NASS Pinar del Lago

NASS Pinar del Lago offers 17 accommodations with minibars and hair dryers. LED televisions come with cable channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Make yourself at home in one of the 17 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 7:30 AM to 9:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary continental breakfast is served each morning between 7:30 AM and 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Desk
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 10 percent for credit card payments
The front desk is open daily from 7 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 8 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 13 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are available for USD 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 8 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per night
  • Credit card charges are subject to a surcharge of 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property is also known as

NASS Pinar Lago Hotel Cuenca
NASS Pinar Lago Hotel
NASS Pinar Lago Cuenca
NASS Pinar Lago
NASS Pinar del Lago Hotel
NASS Pinar del Lago Cuenca
NASS Pinar del Lago Hotel Cuenca

NASS Pinar del Lago Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 31 out of 76 reviews
Rating 8 - Good. 22 out of 76 reviews
Rating 6 - Okay. 8 out of 76 reviews
Rating 4 - Poor. 4 out of 76 reviews
Rating 2 - Terrible. 11 out of 76 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Jodie

Liked: Cleanliness
Disliked: Amenities
The lady was nice, and the room was clean. Our issue was that they did not accept our Capital one card and we had to pay in cash.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service
Staff was nice but i had to go around the hotel to find a person around.
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Monica

Disliked: Cleanliness, property conditions & facilities
The hot water didnt work the first night. Staff is not attentive nor welcoming. There was no hair dryer in the room. Breakfast is included but not much to select. Do not waste your money here. There are better places in Cuenca.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Vivi

Liked: Amenities
Perform the review and care of the bathtub, check the cabinets since they were with moisture in room 209
Stayed 3 nights in Jul 2025
Verified

8/10 Good

XAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 2 nights in May 2025
Verified

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing is that the hotel is very cheap. Bed had hairs in it, TV remote didn't work, very noisy, light coming into the room,
Stayed 1 night in Oct 2022
Verified

6/10 Okay

Elizabeth

Liked: Cleanliness
Pleasant reception at the front desk. Room had no soap or shampoo products in the shower, and no glasses available. Window blinds were stained, not pretty. Breakfast was mediocre.
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities
The internet doesn’t work in the rooms, the hair dryer didn’t work either, the parking is very far from the main lobby
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Winnona

Sadly, I did not stay at this property. Before arriving, I called 3 times and sent an email to ask about an early check in. No answer. Took a taxi to come in person to ask directly at 8:30am. Stood at the locked door for 5 minutes after pressing the bell repeatedly. No one at the front desk. Returned at 7pm to let them know I was not staying. Rang the bell. Again, no one there. Do they have certain hours for the front desk? Ended up staying at Hotel Oro Verde just down the street where the staff always greets you and asks to take your luggage.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Othmar

Liked: Cleanliness, staff & service, amenities
Todo en orden
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

GONZALO

Disliked: Amenities
Tiene una muy buena relación calidad/precio. Creo que necesita más personal, mejorar la calidad del desayuno… pero es un lugar adecuado para dormir en Cuenca.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

RUBEN

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación limpia cómoda
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buen servicio y atencion
Stayed 2 nights in Jun 2025
Verified

2/10 Terrible

Irene

Disliked: Staff & service

Desastre de atención

Un desastre. La primera noche sobrevendieron el hotel y no nos dieron la habitación a pesar de tener la reserva. El dueño jamás dio la cara y la recepcionista totalmente ineficiente y quemeimportista, ni hizo el intento de dar una solución.
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Muy recomendable
Stayed 1 night in Dec 2023
Verified

4/10 Poor

roberto

Disliked: Property conditions & facilities, room comfort

Decepcionante

La verdad el precio-calidad, no lo amerita. Desayunos muy pobres, el servicio con lo justo pues hay poquisimo personal. El wifi un desastre, el agua caliente intermitente. No volveria.
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

STEFANI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonita la habitación amplia y cómoda el desayuno estuvo bien y la limpieza en general bien lo recomiendo
Verified

8/10 Good

Rosita

Liked: Staff & service, room comfort
Excelente ubicación. Cómodo para pocos días. Deben mejorar las instalaciones, muebles y toallas, ya se nota el desgaste.
Stayed 2 nights in Nov 2022
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación tenía un fuerte olor a cloro, no tenía toallas y el control del televisor no servía. Las sábanas de las almohadas estaban con manchas amarillas y no había ni calefacción y un teléfono. El precio del hotel es muy bajo, pero no lo vale.
Stayed 1 night in Jan 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo y buen precio, personal amable y buena ubicación
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très propre et situé pres du centre ville.
Stayed 2 nights in Jan 2020
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service
Pésimo servicio, falta de seguridad por las noches, muy alejado del centro histórico de la ciudad
Stayed 2 nights in Nov 2019
Verified

8/10 Good

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es cómodo
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena ubicación y servicio

Muy buena ubicación y estado del hotel muy bueno , solamente mayor variedad en el desayuno lo haría excelente
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled great. One has to eat breakfast early, otherwise at 8:30 there is not to much variety.
Stayed 2 nights in Aug 2019