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NASS Pinar del Lago

3.5 star property

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Photo gallery for NASS Pinar del Lago

Terrace/patio
Hallway
LED TV
LED TV
Interior detail

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi
  • Business services
$40
$40 nightly
$40 total
Apr 26 - Apr 27

Explore the area

View in a map
Avenida Ordoñez Lasso e Higuerillas, Cuenca, 010111
  • Place, San Sebastian Plaza
    ‪10 min drive‬
  • Place, San Francisco Plaza Market
    ‪11 min drive‬
  • Place, University of Cuenca's Orchid Garden
    ‪11 min drive‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪20 min drive‬

Room options

View all photos for Superior Single Room, 1 King Bed, Private Bathroom, Garden Area

Superior Single Room, 1 King Bed, Private Bathroom, Garden Area | Minibar, desk, blackout drapes, soundproofing

Superior Single Room, 1 King Bed, Private Bathroom, Garden Area

  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Queen Beds, Private Bathroom, Garden Area

Superior Double Room, 2 Queen Beds, Private Bathroom, Garden Area | Living area | LED TV

Superior Double Room, 2 Queen Beds, Private Bathroom, Garden Area

  • River view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Triple Room, Private Bathroom, Garden Area

Standard Triple Room, Private Bathroom, Garden Area | Minibar, desk, blackout drapes, soundproofing

Standard Triple Room, Private Bathroom, Garden Area

  • 323 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Superior Triple Room, Private Bathroom, Garden Area

Superior Triple Room, Private Bathroom, Garden Area | Minibar, desk, blackout drapes, soundproofing

Superior Triple Room, Private Bathroom, Garden Area

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 377 sq ft
  • Sleeps 6
  • 3 Queen Beds

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About the neighborhood

Cuenca

With a stay at NASS Pinar del Lago in Cuenca (San Sebastián), you'll be within a 5-minute drive of Museum of Modern Art and University of Cuenca's Orchid Garden. .This hotel is 2.1 mi (3.3 km) from Museum of Extreme Art and 2.1 mi (3.4 km) from Casa de los Arcos Art Museum.

What's nearby

  • San Sebastian Plaza - 10 min drive - 1.9 miles
  • Museum of Modern Art - 10 min drive - 1.9 miles
  • San Francisco Plaza Market - 11 min drive - 2.2 miles
  • University of Cuenca's Orchid Garden - 11 min drive - 2.2 miles
  • Calderon Park - 14 min drive - 2.4 miles

Getting around

  • 14n - Antonio Borrero Station - 14 min drive
  • Gran Colombia Tram Station - 14 min walk
  • Cuenca (CUE-Mariscal Lamar) - 18 min drive

Restaurants

  • ‪El Arriero - ‬4 min drive
  • ‪Cervimundo Gastro Pub - ‬11 min walk
  • ‪Bird And Beast - ‬10 min walk
  • ‪Restaurante María Asunción - ‬3 min drive
  • ‪Schubert Specialty Coffee - ‬7 min walk

About this property

NASS Pinar del Lago

NASS Pinar del Lago offers 17 accommodations with minibars and hair dryers. LED televisions come with cable channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Make yourself at home in one of the 17 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 7:30 AM to 9:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary continental breakfast is served each morning between 7:30 AM and 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Desk
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 10 percent for credit card payments
The front desk is open daily from 7 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 8 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 13 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are available for USD 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 8 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per night
  • Credit card charges are subject to a surcharge of 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property is also known as

NASS Pinar Lago Hotel Cuenca
NASS Pinar Lago Hotel
NASS Pinar Lago Cuenca
NASS Pinar Lago
NASS Pinar del Lago Hotel
NASS Pinar del Lago Cuenca
NASS Pinar del Lago Hotel Cuenca

NASS Pinar del Lago Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 31 out of 76 reviews
Rating 8 - Good. 22 out of 76 reviews
Rating 6 - Okay. 8 out of 76 reviews
Rating 4 - Poor. 4 out of 76 reviews
Rating 2 - Terrible. 11 out of 76 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Winnona

Traveled with partner
Sadly, I did not stay at this property. Before arriving, I called 3 times and sent an email to ask about an early check in. No answer. Took a taxi to come in person to ask directly at 8:30am. Stood at the locked door for 5 minutes after pressing the bell repeatedly. No one at the front desk. Returned at 7pm to let them know I was not staying. Rang the bell. Again, no one there. Do they have certain hours for the front desk? Ended up staying at Hotel Oro Verde just down the street where the staff always greets you and asks to take your luggage.
Stayed 1 night in Jan 2026

6/10 Okay

Jodie

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The lady was nice, and the room was clean. Our issue was that they did not accept our Capital one card and we had to pay in cash.
Stayed 1 night in Dec 2025

8/10 Good

Vivi

Traveled with family and small children
Liked: Amenities
Perform the review and care of the bathtub, check the cabinets since they were with moisture in room 209
Stayed 3 nights in Jul 2025

10/10 Excellent

Edith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buen servicio y atencion
Stayed 2 nights in Jun 2025

6/10 Okay

Elizabeth

Liked: Cleanliness
Pleasant reception at the front desk. Room had no soap or shampoo products in the shower, and no glasses available. Window blinds were stained, not pretty. Breakfast was mediocre.
Stayed 1 night in Mar 2025

10/10 Excellent

taek

Stayed 2 nights in Jan 2024

10/10 Excellent

MONICA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy recomendable
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities
The internet doesn’t work in the rooms, the hair dryer didn’t work either, the parking is very far from the main lobby
Stayed 1 night in Oct 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service
Staff was nice but i had to go around the hotel to find a person around.
Stayed 1 night in Oct 2023

2/10 Terrible

Jorge

Stayed 1 night in Dec 2022

6/10 Okay

Daniel, Chicago

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing is that the hotel is very cheap. Bed had hairs in it, TV remote didn't work, very noisy, light coming into the room,
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación tenía un fuerte olor a cloro, no tenía toallas y el control del televisor no servía. Las sábanas de las almohadas estaban con manchas amarillas y no había ni calefacción y un teléfono. El precio del hotel es muy bajo, pero no lo vale.
Stayed 1 night in Jan 2021

10/10 Excellent

Tamara, NC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled great. One has to eat breakfast early, otherwise at 8:30 there is not to much variety.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
En muy malas condiciones los colchones y almohadas de las habitación.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and property are perfect for what I was looking for. Really enjoyed my stay at this property
Stayed 1 night in Feb 2019

8/10 Good

Francisco, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good place if you want to save money. It has the basic features that you need for staying a couple of nights: WiFi, a clean and comfortable room and is five dollars away from the airport.
Stayed 1 night in Nov 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trip to Cuenca

This was a trip by my wife and I to visit a government office. From the moment we arrived, we were warmly greeted and staff made sure we were comfortable and had any/all questions answered. Service was superb. No problems attending our meeting as our stay was comfortable and hotel organized.
Stayed 1 night in Nov 2018

2/10 Terrible

mauricio , Guayaquil

Disliked: Cleanliness, property conditions & facilities, room comfort

They don’t keep my reservation available

I call them 12 hours in advance trying to re confirm my reservation even that when I arrive at the Hotel my reservation was not available. The hotel was full. Even that the person in the front desk help us giving us options.
Stayed 1 night in Dec 2017

2/10 Terrible

Anny, Guayaquil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience

Terrible service, they don't have a 24 hour reception so if you want to park your car after 10pm you can't.. we had to wait more than 30 min for someone to open the door for us.. we waited in the rain and cold and the next day no one even apologize. They don't warn you about this on the check in. Also I found hairs on my pillow the first night we arrive which means they don't change the linens between guests.the room also had a funny smell it came from the sink next to the fridge. Overall it was a bad experience I will never come back there and I don't recommend people to stay there. Oh also the day I arrive they didn't respect the price that was book on the website they charge me extra and when I wanted to pay with credit card they said they will charge 10% more for using the card. So I had to pay cash.
Stayed 3 nights in Dec 2017

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Professional, Helpful and Friendly

When I checked into hotel the staff was very friendly and helpful, had a Bi-Lingual speaking person at front desk which was great since I speak very little Spanish. I confirmed that they did have TV in room but I forgot to ask if it had English channels which I found it did not. I went back to check-in counter and stated I would like a refund I wanted to have TV in English. The Staff contacted the owner who came and spoke with me and once he heard my request and why he could not of been more gracious and helpful, not only did he give me back my refund he found us another nice hotel ( Engish channels) and even got us a taxi to take. us there. The owner stated that he has ordered Direct TV which is the cable you need to have English channels. He was very pleasant and also told us of other upgrades he had done and is planning.l look forward to staying here on my next visit to Cuenca.. Lovely hotel in great location.
Stayed 1 night in Sep 2017

8/10 Good

Fabian, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NIce hotel, good neigborhood

It was a good experience in this hotel, nice and clean to rest, Location good when you have car to move but stil Nice
Stayed 8 nights in Aug 2017

6/10 Okay

GONZALO

Traveled with partner
Disliked: Amenities
Tiene una muy buena relación calidad/precio. Creo que necesita más personal, mejorar la calidad del desayuno… pero es un lugar adecuado para dormir en Cuenca.
Stayed 4 nights in Dec 2025

10/10 Excellent

Juan

Stayed 1 night in Oct 2025

8/10 Good

RUBEN

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación limpia cómoda
Stayed 3 nights in Sep 2025