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Mansión Alcázar Boutique Hotel

Property class: 4

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Photo gallery for Mansión Alcázar Boutique Hotel

A spacious courtyard with a fountain, seating areas, and a chandelier.
Creator video - submitted by Destination Zoomer
A spacious atrium with a fountain, multiple seating areas, and a balcony with greenery.
An interior with a high ceiling, large windows, and multiple balconies.
A spacious atrium with a central fountain, ornate chandeliers, and lush greenery.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Business services
  • Bar
$92 nightly
The current price is $102 total
Nov 8 - Nov 9

Explore the area

View in a map
Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, 010104
  • Place, New Cathedral of Cuenca
    ‪3 min walk‬
  • Place, Calderon Park
    ‪3 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪12 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪12 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed

A large bed with a canopy, a bedside table with a lamp, and a window with curtains.

Standard Double Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 1 Double Bed

A neatly made bed with white linens and two rolled towels placed on the bed.

Standard Double Room, 1 Double Bed

9.6 out of 10
Exceptional
(10 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

A hotel room with a large bed, a book titled 'Ecuador', a hat, and a view of the outside through large windows.

Deluxe Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Twin Room

A hotel room with a large bed, wooden headboard, a decorative wall panel, a nightstand with a lamp, and a wardrobe.

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 1 King Bed

A hotel room with a large bed, a nightstand with a lamp, and a window with curtains.

Superior Double Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a large window with curtains.

Superior Twin Room, 2 Twin Beds

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

A hotel room with a large bed, a sofa, a small table with chairs, and a desk with a lamp.

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 688 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Traditional Suite, 1 King Bed

A hotel room with a large bed, two nightstands, a canopy bed, and a decorative wall piece.

Traditional Suite, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Exclusive Suite, Multiple Beds, Kitchen, Executive Level

A hotel room with two beds, a sitting area with a chair, a small table with a vase of flowers, and a brick fireplace.

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

  • City view
  • 689 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

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About the neighborhood

Cuenca

A stay at Mansión Alcázar Boutique Hotel places you in the heart of Cuenca, steps from San Cenaculo Church and 4 minutes by foot from Church of Santo Domingo. .This spa hotel is 0.2 mi (0.4 km) from Iglesia San Sebastián and 0.2 mi (0.4 km) from San Sebastian Plaza.

What's nearby

  • Church of Santo Domingo - 2 min walk - 0.1 miles
  • New Cathedral of Cuenca - 3 min walk - 0.2 miles
  • Calderon Park - 3 min walk - 0.2 miles
  • San Sebastian Plaza - 5 min walk - 0.3 miles
  • Río Tomebamba & Calle Larga - 12 min walk - 0.7 miles

Getting around

  • 14n - Antonio Borrero Station - 9 min walk
  • Gaspar Sangurima Tram Station - 14 min walk
  • Cuenca (CUE-Mariscal Lamar) - 7 min drive

Restaurants

  • ‪Chocolateria Dos Chorreras - ‬3 min walk
  • ‪Molinos Tradicion Cafe - ‬5 min walk
  • ‪Terra Rooftop, 360 - ‬4 min walk
  • ‪Café Del Parque - ‬5 min walk
  • ‪Angelus by Tutto Freddo - ‬5 min walk

About this property

Mansión Alcázar Boutique Hotel

Mansión Alcázar Boutique Hotel offers 19 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. 46-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Stay in one of 19 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy local and international cuisine at CASA ALONSO, a restaurant where you can take in the garden view, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7 AM to 10 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Cuenca? This hotel has 452 square feet (42 square meters) of space consisting of conference space and 12 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary cooked-to-order breakfast is served each morning between 7 AM and 10 AM.
CASA ALONSO - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • CASA ALONSO

Things to do

  • Full-service spa
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room full-sized refrigerator/freezer
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 24-hour business center
  • 452 square feet of conference space
  • Computer station

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 2001
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LED TV with satellite channels

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Desk
  • Heating
  • Individually decorated
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 40.0 per day

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 13 per person (one-way)
  • Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel
Mansión Alcázar Boutique Cuenca
Mansión Alcázar Boutique
Mansion Alcazar Cuenca
Mansion Alcazar Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel
Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel Cuenca

Mansión Alcázar Boutique Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 343 out of 404 reviews
Rating 8 - Good. 36 out of 404 reviews
Rating 6 - Okay. 11 out of 404 reviews
Rating 4 - Poor. 5 out of 404 reviews
Rating 2 - Terrible. 9 out of 404 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly amazing
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Mansion Alcazar was amazing, the hotel is beautiful and very well kept, the staff are friendly and helpful. Great experience!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, helpful and accommodating. They helped us order taxis and gave us recommendations for where to eat and visit. I had the Inca massage and it was amazing. We will definitely stay there again and recommend it.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel!! Beautiful gardens!! Would never know this is located in the heart of the city. Very peaceful and relaxing.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful classic Spanish architecture. Very helpful and kind staff. Delicious food
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor and service were amazing
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Fresh breakfast, clean rooms, amazing staff very helpful
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was stunning. From the minute that you enter to the time that you leave the service to the client was absolutely top notch. The young lady that assisted us was great. Overall 100000% recommend.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so impressive and genuinely a caring team. The restaurant servers were very attentive. In particular, Veronica and Fernanda at the front took great care of us . It made such a difference to combine a beautiful historic property with superb service . The best experience and I’m sure we shall return someday.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located very close to the main square. Great restaurants that are walking distance. I was traveling with a friend and both of our rooms were very comfortable and quiet. The staff was very professional and friendly. Breakfast is included and it’s delicious. Highly recommend this hotel. Cuenca is a very beautiful and safe city! Many thanks to Veronica and Fernanda for their great hospitality.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast menu was fresh, excellent. Room was clean especially the bathroom. Staff was nice and eager to help guest, Veronica in particular. She was so nice and passionate to have pride in Cuenca.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Location, clean room, staff
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great clean facilities with wonderful staff.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Food and service was great
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
My stay was so wonderful , I can’t wait to visit again ! Thank you
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Great service, clean suite, friendly staff!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old mansion in the colonial center. If you want to travel back to the 19th century, in a good way, highly recommended.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Great location and beautiful hotel.
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel that felt like a grand home, excellent service at reception, in dining room and housekeeping, amazing garden. Also very central location near 2 beautiful plazas. Making for Negronis right in the room!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay. This hotel is gorgeous
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Loved everything
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and the breakfast is super
Stayed 2 nights in Oct 2022