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Hotel Santa Monica

Property class: 3

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Photo gallery for Hotel Santa Monica

A modern lobby with a sofa, a decorative ceiling light, a pillar, and a door labeled "GERENCIA".
A hotel room with two beds, a desk with a TV, a chair, and a window with curtains.
A multi-story hotel with a prominent 'SANTAMONICA' sign, featuring balconies and a brick facade.
A kitchen with a long counter, equipped with a toaster, coffee maker, and various kitchen appliances.
A modern hotel lobby with a sofa, coffee table, and decorative vase.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Breakfast available
  • Business services
  • Laundry
  • Room service
The current price is $86
$75 nightly
$86 total
Sep 4 - Sep 5

Explore the area

View in a map
Sucre 6-80 Y Borrero, Cuenca, Azuay
  • Place, San Sebastian Plaza
    ‪5 min walk‬
  • Place, Calderon Park
    ‪14 min walk‬
  • Place, New Cathedral of Cuenca
    ‪14 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪14 min drive‬

Room options

View all photos for Superior Double Room

A hotel room with a large bed, a desk, two chairs, a small table, a nightstand, and a window.

Superior Double Room

  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room

A hotel room with two beds, a small table, and a chair.

Superior Twin Room

  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Triple Room

Superior Triple Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Triple Room

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Large Twin Beds
  • Free WiFi

View all photos for Matrimonial Superior

A hotel room with a bed, two chairs, a small table, a nightstand, and a wall-mounted lamp.

Matrimonial Superior

  • 236 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Twin Superior o Triple

A hotel room with two beds, a small table, and a chair.

Twin Superior o Triple

  • 344 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Triple Superior

Premium bedding, down comforters, pillowtop beds, in-room safe

Triple Superior

  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

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About the neighborhood

Cuenca

With a stay at Hotel Santa Monica in Cuenca, you'll be in the historical district, just a 5-minute walk from Museum of Modern Art and 5 minutes by foot from Iglesia San Sebastián. .This hotel is 0.5 mi (0.8 km) from San Sebastian Plaza and 0.6 mi (0.9 km) from San Cenaculo Church.

What's nearby

  • San Sebastian Plaza - 5 min walk - 0.3 miles
  • University of Cuenca's Orchid Garden - 10 min walk - 0.6 miles
  • Calderon Park - 14 min walk - 0.8 miles
  • New Cathedral of Cuenca - 14 min walk - 0.8 miles
  • Río Tomebamba & Calle Larga - 7 min drive - 1.0 mile

Getting around

  • Unidad Nacional Tram Station - 9 min walk
  • 14n - Antonio Borrero Station - 18 min walk
  • Cuenca (CUE-Mariscal Lamar) - 8 min drive

Restaurants

  • ‪Balcon Quiteño - ‬4 min drive
  • ‪Raymipampa - ‬14 min walk
  • ‪El Huerto - ‬10 min walk
  • ‪Café Del Parque - ‬14 min walk
  • ‪Coppelia Restaurante - ‬16 min walk

About this property

Hotel Santa Monica

Hotel Santa Monica offers 30 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Stay in one of 30 guestrooms featuring LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Onsite parking available only on request
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 7 per person
  • A coffee shop/cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Santa Mónica Cuenca
Santa Mónica Hotel Cuenca
Hotel Santa Monica Cuenca
Santa Monica Cuenca
Hotel Santa Monica Hotel
Hotel Santa Monica Cuenca
Hotel Santa Monica Hotel Cuenca

Hotel Santa Monica Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 25 reviews
Rating 8 - Good. 9 out of 25 reviews
Rating 6 - Okay. 7 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 1 out of 25 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Daniel

It was ok
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Amparo

Liked: Cleanliness, staff & service
We like everything
Stayed 2 nights in Jun 2022
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent hotel, it does not need any change, I would return to the same Hotel and I would recommend
Stayed 2 nights in Feb 2022
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased in general with my stay. The bed was very comfortable and the light breakfast offered in the 6th floor cafe was fine, good strong coffee and a decent start to the day. Clean, modern, attractive hotel in a good location. However, wifi was an issue in the rooms, but the lobby is okay if you need it. I would stay again.
Stayed 1 night in Mar 2019
Verified review

2/10 Terrible

Dagle Diogenes

Disliked: Property conditions & facilities, room comfort

Vetusto y viejo

Hotel muy antiguo me aparecieron cucarachas en la pared ... terrible
Stayed 1 night in Feb 2019
Verified review

8/10 Good

Alfonso Paz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Como siempre...el lugar adecuado para la ciudad adecuada
Stayed 2 nights in Nov 2017
Verified review

6/10 Okay

diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuando llegamos con las maleta no abrieron la puerta solo nos miraba
Stayed 1 night in Jul 2017
Verified review

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful service from a friendly staff

We love the hotel, the rooms were clean and comfortable. The dining area had a beautiful view of Cuenca and the food was good. My mom and I walked to many churches, restaurants and shops and we still needed more time to visit so many great places in Cuenca.
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Engaño en el precio!

El hotel ha colocado un precio y luego después de hecha la reservación y garantizada con la tarjeta de crédito ha llamado por teléfono y cambiado el precio. NO RECOMENDO
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Everything had to ordered through the front desk. No hair dryer in the room unless you requested it.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quality hotel near the city center.

Good quality hotel near the city center square Park Calderon. Walking distance to many tourist points of interest for culture, history, language schools, shopping, ATMs and taxis. The staff is very attentive with most being bilingual. Breakfast buffet is more than adequate in a setting of a top floor dining room with views of the city which is very nice. Furnishings and decor a bit dated, but sturdy and clean. The large bed was comfortable. Bathroom good size. Two down sides are the elevator does not run down to the ground floor. It starts at the second floor and goes to the top floor. If a person has mobility problems, then this would not be the place to stay. Second problem on occasion is the noise from car alarms and the fire siren that go off during the night. No sleeping through either of them.
Verified review

8/10 Good

Rhoman360

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, noisy city

Santa Monica Hostal was upscale hotel in Cuenca. I don't speak much Spanish, and sometimes it was difficult communicaing with staff, but that's more my problem then theirs. However, since there are a number of Americans visiting Cuenca, they may consider some English lessons for their staff. The room was very nice, however, I couldn't find any thermostat, ergo A/C or heating controls. Apparently, since the weather is cool there year-round 60-75 degrees, I guess they figure just open your patio slider to cool off the room. The only problem is that apparently Cuenca is "car alarm" capital of the world(I've been to 21 countries so I have some expertise in this). There was a constant barrage of alarm beeps thruout the weekend, some even beep continuously while they're in the alarm mode. I was on the 5th floor, but it was still very annoying. Maybe, nothing the hotel can control, but something Cuencanos might consider controlling, i.e."noise pollution" just as damaging as other types to "livability index".
Verified review

6/10 Okay

Jesus F

An average hotel

Room was cold and had Wi-Fi problems. I could not connect from my room. The personnel that works there are very friendly and they try to help, but some things are beyong their control.
Verified review

6/10 Okay

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very fine except that most of the rooms face the street and there is continual street noise though the night and the windows have to be open for comfort at night because there was no air conditioning.
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in a lovely city

We enjoyed our four nights here over Easter. The staff were very helpful and friendly even though we spoke almost no Spanish. The breakfast was good and the view from the top floor room where it was served was outstanding. They even had English Premier League Football on the telly one day! V central location...
Verified review

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Star Service

This is our second stay at this hotel. We love it here and would not stay at any other hotel in Cuenca! Staff and owner are always smiling, customer service is incredible....It feels like home from the day we arrive until we leave. Thank you Monica, Claudia and the rest of your amazing staff. We can't wait to return!!
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

sugerencia

Por favor mejorar la señal de la TV Agua caliente en la ducha, son cositas que fallaron un poco.
Verified review

8/10 Good

jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

santa monica hotel down town cuenca

this is a very central hotel for Cuenca near to manyof the sites, the staff are all helpful and caring there are lovely views from the top of the hotel
Verified review

8/10 Good

Debaorh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca: Hotel Santa Monica

Nice hotel, excellent location. Easy walking distance to centro, shopping, restaurants. Rooms very clean, spacious. Rooms on front of hotel are a bit noisy in the morning due to traffic. Overall, an excellent hotel, excellent value. Free Wi-Fi and breakfast. Excellent and friendly staff.
Verified review

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Convenient location in the heart of Coenca, good value for money!
Verified review

8/10 Good

Jaakko

Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Armando

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort