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Four Points By Sheraton Cuenca

3.5 star property

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Photo gallery for Four Points By Sheraton Cuenca

A glass-enclosed infinity pool with a city view, a skylight ceiling, and a modern interior design.
A buffet with various food items and a sign indicating 'CHILES PLANTAN CHIPS'.
A modern lobby with a large seating area, a glass wall offering a city view, and a chandelier with spherical lights.
A spacious lobby with large windows, a high ceiling, and modern furniture.
A modern hotel lobby with a gym, seating area, and a large window offering a city view.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free airport shuttle
  • Pet friendly
  • Parking included
The current price is $114
$104 nightly
$114 total
Aug 16 - Aug 17

Explore the area

View in a map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169
  • Place, Mall del Rio
    ‪1 min walk‬
  • Place, Mirador de Turi
    ‪13 min walk‬
  • Place, Alejandro Serrano Aguilar Stadium
    ‪9 min drive‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪16 min drive‬

Room options

View all photos for Classic Room, 1 King Bed (View)

A modern hotel room with a large bed, a desk, and a chair.

Classic Room, 1 King Bed (View)

9.6 out of 10
Exceptional
(36 reviews)
  • Mountain view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Queen Beds (View)

A hotel room with two beds, a desk, and a large window offering a city view.

Classic Room, 2 Queen Beds (View)

8.8 out of 10
Excellent
(22 reviews)
  • Mountain view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | In-room safe, desk, blackout drapes, soundproofing

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 753 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 King Bed

  • 333 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE QUEEN SIZE BED

  • Sleeps 4
  • Free WiFi

JUNIOR SUITE ONE BEDROOM

  • Sleeps 5
  • Free WiFi

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About the neighborhood

Cuenca

With a stay at Four Points By Sheraton Cuenca in Cuenca, you'll be connected to the convention center, just steps from Mall del Rio and a 3-minute drive from Museum of Metals. .This hotel is 1.2 mi (1.9 km) from Cuenca Botanical Garden and 1.4 mi (2.3 km) from Alejandro Serrano Aguilar Stadium.

What's nearby

  • Mall del Rio - 1 min walk - 0.1 miles
  • Mirador de Turi - 13 min walk - 0.7 miles
  • Museum of Metals - 20 min walk - 1.0 mile
  • Cuenca Botanical Garden - 4 min drive - 2.2 miles
  • Alejandro Serrano Aguilar Stadium - 9 min drive - 1.7 miles

Getting around

  • Unidad Nacional Tram Station - 7 min drive
  • 14n - Antonio Borrero Station - 18 min drive
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪Mocagi - San - ‬2 min drive
  • ‪Anubis Restaurant - ‬17 min walk
  • ‪Ital Deli - ‬3 min drive
  • ‪Burger King - ‬5 min walk
  • ‪Hugo's Grill Master - ‬14 min walk

About this property

Four Points By Sheraton Cuenca

Four Points By Sheraton Cuenca offers 120 accommodations with laptop-compatible safes and complimentary bottled water. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cuenca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a health club, a hot tub, and a sauna.
Stay in one of 120 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Be sure to enjoy recreational amenities, including a health club, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. A complimentary local cuisine breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
Featured amenities include a 24-hour business center, express check-in, and complimentary newspapers in the lobby. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary local cuisine breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Onsite venue - This buffet restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free local cuisine breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Health club
  • Hot tub
  • Pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (24 inches high)
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Double-glazed windows
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Four Points Sheraton Cuenca Hotel
Four Points Sheraton Cuenca
Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Four Points By Sheraton Cuenca Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 333 out of 492 reviews
Rating 8 - Good. 93 out of 492 reviews
Rating 6 - Okay. 31 out of 492 reviews
Rating 4 - Poor. 17 out of 492 reviews
Rating 2 - Terrible. 18 out of 492 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast delicious, shops nearby.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location, next to the biggest (for now) mall of Cuenca! By the end of May, accross the street will open the biggest mall, El Alto.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Diana Patricia Asmal

Liked: Cleanliness, amenities, property conditions & facilities
The place was perfect clean and the the staff very kind
Stayed 13 nights in Oct 2025
Verified review

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for family trips
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facility with attentive and professional staff. Comfortable beds and great location. Convenient to Mall del Rio and central Cuenca. Parking was easy and free. The breakfast was delicious with a variety of dishes. Really enjoyed the clean pool, gym, and steam room each evening. WiFi was strong enough to facilitate working from the room on a video call.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and close to everything.
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the mall and the breakfast was absolutely amazing
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Edmundo Jordão da Silva Vargas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel in Cuenca City. Attentive Staff, Excellent restaurant and breakfast, large room, nice bed and shower.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So great, good location and excellent staff
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Maria Eufemia

Liked: Cleanliness
Staff, pool, buffet, internet
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great , pool service is great and have amazing view of Cuenca
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Joe

Liked: Cleanliness
Good location, friendly, courteous staff. Nice , comfortable accommodations and immenities.
Stayed 7 nights in Jun 2025
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Location and staff
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great housekeeping food
Stayed 14 nights in Dec 2025
Verified review

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great clean hotel. Superb service, convenient access to Mall del Rio. Excellent breakfast.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience in this hotel was amazing
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Great staff! Beautiful City…
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is kind, the hotel is quite and in a hill, the views are beautiful
Stayed 2 nights in Mar 2023
Verified review

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come again - and here is why: very welcoming and friendly staff, helpful in anyway, shopping mall next door, restaurant food is very good and the surrounding views are nice
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

MOISES

Liked: Cleanliness, staff & service, amenities
Super!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

cornelio

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and great car service
Stayed 2 nights in Aug 2024