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SureStay Hotel by Best Western Florence

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Florence

Lobby
Free daily continental breakfast
Exterior
Reception
In-room safe, desk, laptop workspace, blackout drapes

Reviews

5.8 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $64
$57 nightly
$64 total
Total with taxes and fees
May 10 - May 11

Explore the area

View in a map
8075 Steilen Dr, Florence, KY, 41042
  • Place, Florence Mall
    ‪1 min drive‬
  • Place, Cinemark Florence 14
    ‪1 min drive‬
  • Place, UC Health Stadium
    ‪2 min drive‬
  • Airport, Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 236 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • City view
  • 249 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 236 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for 2 Double Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

In-room safe, desk, laptop workspace, blackout drapes

2 Double Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4
  • Free WiFi

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2
  • Free WiFi

View all photos for 1 Queen Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

In-room safe, desk, laptop workspace, blackout drapes

1 Queen Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2
  • Free WiFi

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  • Breakfast included
  • Parking included
  • Free WiFi
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The price is $62
May 13 - May 14
Total with taxes and fees
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About the neighborhood

Florence

With a stay at SureStay Hotel by Best Western Florence in Florence, you'll be 12.4 mi (20 km) from Northern Kentucky Convention Center and 13.1 mi (21.1 km) from Paycor Stadium. .This hotel is 13.5 mi (21.7 km) from Newport on the Levee and 13.6 mi (21.8 km) from Cincinnati Music Hall.

What's nearby

  • Florence Mall - 1 min drive - 0.9 miles
  • Cinemark Florence 14 - 1 min drive - 1.3 miles
  • UC Health Stadium - 2 min drive - 0.9 miles
  • Newport Aquarium - 17 min drive - 16.0 miles
  • Ark Encounter - 25 min drive - 31.3 miles

Getting around

  • Cincinnati Union Terminal - 19 min drive
  • Cincinnati-Northern Kentucky Int'l Airport (CVG) - 16 min drive

Restaurants

  • ‪Costco Food Court - ‬12 min walk
  • ‪White Castle - ‬4 min walk
  • ‪Chick-fil-A - ‬18 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Little Caesars Pizza - ‬7 min walk

About this property

SureStay Hotel by Best Western Florence

SureStay Hotel by Best Western Florence offers 92 air-conditioned accommodations with safes and coffee/tea makers. LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

This Florence hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 92 air-conditioned rooms featuring refrigerators and microwaves. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a vending machine.
Take advantage of the hotel's room service. A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and a safe deposit box at the front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1970
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per stay
  • Service fee: USD 2 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Travelodge Cincinnati Hotel Florence South
Travelodge Florence Cincinnati South
Travelodge Florence Cincinnati South Hotel
Travelodge Cincinnati South Hotel
Travelodge Cincinnati South
Travelodge Wyndham Florence/Cincinnati South Hotel Florence
Travelodge Wyndham Florence/Cincinnati South Hotel
Travelodge Wyndham Florence/Cincinnati South Florence
Travelodge Florence / Cincinnati South
Travelodge Florence Cincinnat
SureStay Hotel Best Western Florence
SureStay Best Western Florence
Hotel SureStay Hotel by Best Western Florence Florence
Florence SureStay Hotel by Best Western Florence Hotel
Hotel SureStay Hotel by Best Western Florence
SureStay Hotel by Best Western Florence Florence
SureStay Hotel Best Western
SureStay Best Western
Travelodge Florence / Cincinnati South
Travelodge by Wyndham Florence/Cincinnati South
Surestay Best Western Florence
Surestay By Florence Florence
SureStay Hotel by Best Western Florence Hotel
SureStay Hotel by Best Western Florence Florence
SureStay Hotel by Best Western Florence Hotel Florence

SureStay Hotel by Best Western Florence Reviews

Reviews

5.8
Rating 10 - Excellent. 204 out of 1000 reviews
Rating 8 - Good. 196 out of 1000 reviews
Rating 6 - Okay. 145 out of 1000 reviews
Rating 4 - Poor. 163 out of 1000 reviews
Rating 2 - Terrible. 292 out of 1000 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Matthew

Stayed 4 nights in Jan 2026

10/10 Excellent

Matthew

Stayed 1 night in Jan 2026

6/10 Okay

samuel

Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Stayed 1 night in Jan 2026

2/10 Terrible

Bailey

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible room, was told the room was checked for cleanliness before I arrived. That was clearly a lie. Once inside the stench of cigarette smoke was all I could smell. Looking at bedding all that I saw was stains and under the covers literal dirt. Moving onto the bathroom the tub was stained as if it had never been cleaned before, and there were ROACHES. Literal roaches in the room. Was promised a refund and not even sure I’ll get that .
Stayed 1 night in Jan 2026

4/10 Poor

Kelly

Stayed 1 night in Jan 2026

2/10 Terrible

Jack

Stayed 1 night in Dec 2025

4/10 Poor

Jordan

Traveled with pets, Traveled with family
Disliked: Amenities, property conditions & facilities
Staff was super responsive and friendly. Toilet in hallway was disgusting. In room- bedside table was falling off the wall and couldn’t hold a phone, plate covers were missing, sheets stained, changed rooms 3x to get ac that worked.
Stayed 1 night in Dec 2025

2/10 Terrible

Andre

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches
Stayed 1 night in Dec 2025

2/10 Terrible

Phillip

Traveled with group, Traveled with partner, Traveled with family
Disliked: Amenities
When we arrived we were given a key to What was supposed to be Our room. Once we opened the door we quickly realized their were already people in that room. It went down hill from there. Bed was broken down and almost falling to the floor shower ran all night a small stream that couldn’t be turned off. The doorknob on the bathroom door was coming away from the door it was so loose that it was practically falling off. This stay was a disaster. And we’ve never received the discount / refund that we were promised by either the property or Expedia. Truly disappointing.
Stayed 1 night in Dec 2025

2/10 Terrible

Teeawonna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had cockroaches everywhere. The air unit was filthy and had roaches coming in and out. The shower had mold and was detached from the wall with fifth and crud in the tub this place is an absolute health hazard do not stay here.
Stayed 6 nights in Nov 2025

2/10 Terrible

Nelson

Traveled with family
Disliked: Cleanliness
The room was dirty, smelled awful, had bedbugs; a very bad experience.
Stayed 4 nights in Nov 2025

2/10 Terrible

Arlene

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It appears that this hotel is being renovated but still needs lots of. The free breakfast is continental breakfast. The towels had stains on them. The cigarette smell lingers from the hallway and seeps into the room. The sink did not drain properly. The shower curtain pole was not screwed in. Lastly, police were there on my first night for a drunk man and on the last night, a couple was arguing in their room so loud that all heard it through the doors. The argument continued into the hallway, causing the dogs in rooms to bark. Did I mention we killed a roach in the room. I would not recommend.
Stayed 3 nights in Nov 2025

8/10 Good

Ronald

Liked: Cleanliness
Good place
Stayed 3 nights in Nov 2025

10/10 Excellent

Frenchele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice just the outside had some issues but other that perfect.
Stayed 1 night in Oct 2025

10/10 Excellent

Nancy

Liked: Cleanliness
Stayed 1 night in Nov 2025

4/10 Poor

Arthur

Business traveler
Liked: Staff & service
Greeted by Brooke and she was great. I would call it sure stay away from it inn. there were roaches in the room. Clean otherwise. And people living there think there in the hood and carring on till 11pm and dogs inside barking their foool heads off. I will NEVER stay there again.
Stayed 1 night in Nov 2025

2/10 Terrible

TJ

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2025

4/10 Poor

Elizabeth

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
This hotel is quite dingy, smells horrible and the pets bark all the time. It says it has a gym which is literally the only reason I booked it but on check in I was informed that all of the weights had been stolen. The Staff is lovely though.
Stayed 1 night in Nov 2025

10/10 Excellent

Brandon

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Wonderful staff, room was comfortable and clean!
Stayed 5 nights in Nov 2025

2/10 Terrible

Hillary

Stayed 1 night in Nov 2025

2/10 Terrible

María Isabel

Business traveler
Disliked: Property conditions & facilities, room comfort
The hotel restroom was very dirty hairs everywhere and the room Next to me had a party I called the front desk they didn’t do anything. I had to leave.
Stayed 1 night in Nov 2025

10/10 Excellent

Enrique

Stayed 4 nights in Nov 2025

6/10 Okay

Gaven

Traveled with partner
Liked: Cleanliness
I wish the pillows were better quality. TVs were outdated.
Stayed 2 nights in Nov 2025

8/10 Good

Randy

Acceptable
Stayed 1 night in Oct 2025