Great theming in the resort, great to get park tickets included in our stay, but the resort was under staffed and staff often came across as rude and unhelpful, checkin was over 40 minute wait, poor ac throughout the complex, especially in the rooms - we did pick this up on resort and were told maintenance would be sent, they never arrived. Minimal info provided at checkin, €2 per towel for hire plus €15 euro deposit which we had to collect from reception, again over 10 minutes wait for this. We booked bed and breakfast board, had to make a reservation for breakfast. Pool area was great, large pool, bar and restaurant but no pool service for drinks, and it was normal to wait over 30 minutes to be served, we only ordered soft drinks which were flat so not great. As expected normal inflated hotel prices. Minimal cleaning took place through the day around the pool so by the end of the day there was a lot of rubbish everywhere. Food was dire at the hotel, breakfast managed to have boiled egg and bread, poor quality fruit on offer. The children tried the lunch offering by the pool, again poor quality food, we ended up going into Salou for evening meals which was a 30 minute walk. Found the food at Amazon the secret jungle fantastic. We stayed 2 nights - this was enough for us. I wouldn’t return, it’s a shame as the resort has huge potential but is not being reached.