6/10 Okay
Mary Jo
Sep 19, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Iconic Hotel, looked forward to staying at this luxury hotel, we very rarely stay at this caliber of a hotel. Our experience was really disappointing. We couldn’t check in until 4:00pm. Then they only had 1-2 bellmen on staff. We had to unload our own car and wait for someone to take our bags, They then took our bags to storage instead of right to our room. They said we had to go to our room and call for someone to bring them to us. Then said we had to wait in our room until our bags anrrived and we had to wait in our room - this all took well over an hour. Additionally we never felt like a guest with special access to the hotel. There is a Patio Bar/restaurant that had several sofa/lounge sections where you could sit in the shade and see the ocean. After we sat down, they told us that there was a $175 minimum to sit there! We told them we were staying at the hotel and it did not make any difference. We noticed that all the lounge sections were empty….which made sense. It’s a shame that when you are staying at a hotel such as this one, that you are treated so poorly and the same as any customer walking if from the beach. There was no area on the facility that had a place for the guest to find shade and see the ocean except for the lounge areas. Every amenity was an extra charge. You could stay at any nearby hotel and get the same access to this hotel. Wouldn’t recommend spending the money.
Mary Jo
Stayed 2 nights in Sep 2025
