4/10 Poor
Jade
Traveled with family
Aug 27, 2025
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Avoid - unless you’re happy sharing with ants!
We as a family of 5 (2 adults and 3 children) had booked a family room, check in was fine, we went up to the room and on first glance what a perfect space for what we needed! My husband did go and ask for 2 additional pillows to be told that they didn’t have any spare?! A hotel - with no spare pillows… husband came back and we then realised the room was infested with ants! They were EVERYWHERE! My husband went down to reception and the lady came up with some insect spray - I asked if we could move rooms and was told no - the other family room was booked up. The lady sprayed the room vigorously and then opened the big window to let the fumes out, we got told that we needed to sit there with the window wide open and therefore curtains for at least half an hour for the fumes to escape - my 3 children were coughing, at gone 9pm they were very tired after a day of travelling and were desperate to sleep but instead we had to sit there with the heat and sun blaring in. My husband went back down to reception to ask what could be done as we weren’t happy about the fact there were literally ants everywhere! Got told there is nothing they can do, they can offer a complimentary breakfast - had we have wanted breakfast then we would have booked - so we turned this down. We asked for a partial refund and got told no. Hotels.com called and spoke to them and nothing! Got given an email - no reply! They literally didn’t care. Aircon barely worked. Woke up to dead bugs in the bath! Not nice.
Jade
Stayed 1 night in Aug 2025
