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Quay Hotel and Spa

Property class: 4

Choose dates to view prices

Photo gallery for Quay Hotel and Spa

A waterfront hotel with outdoor seating, a view of the sea, and boats in the background.
A modern hotel courtyard with a reflective water feature, neatly trimmed hedges, and illuminated trees.
A modern indoor pool area with a glass barrier, marble walls, and a red-lit entrance.
Pool
A restaurant with a long counter, hanging lights, and a view of the city.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
The current price is $173
$144 nightly
$173 total
Total with taxes and fees
Nov 4 - Nov 5

Explore the area

View in a map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Place, Llandudno West Shore Beach
    ‪20 min walk‬
  • Place, Cineworld Llandudno
    ‪6 min drive‬
  • Place, Llandudno Junction Leisure Centre
    ‪6 min drive‬

Room options

View all photos for Executive Twin Room

A hotel room with a large bed, a desk, a chair, and a view of a lake.

Executive Twin Room

  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

A hotel room with a sofa, armchair, and a table. There is a large window with a view of a body of water and greenery.

Luxury Twin Room (Suite)

9.6 out of 10
Exceptional
(4 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room (Penthouse)

A hotel room with a large bed, a desk, a chair, a sofa, and a TV.

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 140 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Room

Superior Double Room

9.4 out of 10
Exceptional
(67 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

A hotel room with a bed, a desk, a chair, a small table, a TV, and a view of the city through a balcony.

Superior Twin Room

7.6 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Room

Superior Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a TV.

Executive Room, 1 Double Bed

  • River view
  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

A hotel room with a large bed, a chair, a TV, and a view of a lake and hills.

Executive Room, 1 Double Bed

9.4 out of 10
Exceptional
(26 reviews)
  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

A hotel room with a large bed, two bedside tables, a desk, a chair, and a window with curtains.

Classic Double Room

8.8 out of 10
Excellent
(10 reviews)
  • 86 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed

A hotel room with a large bed, two bedside tables, a headboard, and a window with curtains.

Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 King Bed

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Total with taxes and fees
The Castle Hotel, Conwy, North Wales

About the neighborhood

Conwy

When you stay at Quay Hotel and Spa in Conwy, you'll be on the riverwalk, a 3-minute drive from Conwy Castle and 7 minutes from Eryri National Park. .This spa hotel is 0.9 mi (1.5 km) from Llandudno West Shore Beach and 1.4 mi (2.2 km) from Llandudno Junction Leisure Centre.

What's nearby

  • Llandudno West Shore Beach - 20 min walk - 1.1 miles
  • Cineworld Llandudno - 6 min drive - 1.7 miles
  • Llandudno Junction Leisure Centre - 6 min drive - 1.7 miles
  • Venue Cymru - 11 min drive - 3.8 miles
  • Llandudno Pier - 16 min drive - 4.6 miles

Getting around

  • Deganwy Station - 7 min walk
  • John Lennon Airport (LPL) - 72 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪The Erskine Arms - ‬5 min drive
  • ‪The Castle Hotel - ‬5 min drive
  • ‪Liverpool Arms - ‬4 min drive
  • ‪Cafe Illy - ‬5 min drive

About this property

Quay Hotel and Spa

Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Stay in one of 77 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. This Art Deco hotel also features complimentary wireless internet access, wedding services, and a banquet hall.
Enjoy local cuisine at Marina Restaurant, a restaurant where you can enjoy drinks at the bar/lounge, take in the ocean view, and even dine alfresco. You can also stay in and take advantage of the 24-hour room service. A complimentary full breakfast is served on weekdays from 7 AM to 10 AM.
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary full breakfast is served between 7 AM and 10 AM on weekdays.
Marina Restaurant - Overlooking the ocean, this restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
The Terrace Bar - Overlooking the ocean, this bar specializes in local cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property class

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 721 out of 1004 reviews
Rating 8 - Good. 205 out of 1004 reviews
Rating 6 - Okay. 43 out of 1004 reviews
Rating 4 - Poor. 19 out of 1004 reviews
Rating 2 - Terrible. 16 out of 1004 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel have stayed there many times The location is exceptional.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night, used the spa and restaurant all was very good
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay! Just love this hotel, staff were amazing and nothing was too much trouble.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location, very friendly and helpful staff. Evening meal in the bar was delicious and had a very nice view.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and conveniently located for trips to other towns. The Spa was very nice and the bar restaurant was great. The inclusive breakfast was really fantastic and worth including in your booking! Would highly recommend.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay really enjoyed the spar and whole experience will definitely be coming back soon
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was just excellent - staff, facilities, food could not fault our entire weekend.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and relax
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd visit and have enjoyed both. Breakfast and breakfast staff very good. Preferred room on first floor with estuary view. Was in room 232 very little privacy both from people in the outside bar area taking pictures and other residents walking past.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was perfect, apartment, food, situation, facilities. Would definitely return.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed a few times and always enjoy going back.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very helpful staff, great locations. Will return.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, stayed several times, always nice and quiet at night, good bed and lovely breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Great location and everything was great from us arriving to leaving. The staff were amazing and nothing was a problem whatever we asked for. We had dinner in the restaurant the food was exceptional. Everything including the spa was great. Would definitely return.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Expensive restaurant and not a lot in the area. But has lovely clean rooms, a great spa and pool, and pleasant helpful staff 4.5/5
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class 👍
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely 2 day break
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for a walk, visit the castle(s), explore the area. Rooms nice, great views.
view from room 249
view from room 249
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a wonderful hotel, in a picturesque location, from the warm welcome by staff to the spotless, modern room, to the luxury spa amenities and the fabulous breakfast. This is my third time here and there will certainly be a 4th, 5th and 6th etc!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay during our travels, food was good and breakfast Comfortable and clean. Nice spa
Stayed 1 night in Mar 2026