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Extended Stay America Suites Richmond Hilltop Mall

2.5 star property

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Photo gallery for Extended Stay America Suites Richmond Hilltop Mall

Exterior
Lobby
Lobby
Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Kitchen
  • Pet friendly
  • Breakfast included
  • Laundry
  • Air conditioning
  • Parking included
$108
$98 nightly
$108 total
Total with taxes and fees
Dec 12 - Dec 13

Explore the area

View in a map
3170 Garrity Way, San Pablo, CA, 94806
  • Place, Richmond Care Center
    ‪10 min walk‬
  • Place, Hilltop Mall
    ‪14 min walk‬
  • Place, Contra Costa College
    ‪20 min walk‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Studio, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

San Pablo

When you stay at Extended Stay America Suites Richmond Hilltop Mall in San Pablo, you'll be near the airport, within a 5-minute drive of Hilltop Mall and Contra Costa College. .This hotel is 7.7 mi (12.3 km) from San Francisco Bay and 20.8 mi (33.4 km) from Alcatraz Island.

What's nearby

  • Richmond Care Center - 10 min walk - 0.5 miles
  • Cinemark Century Hilltop 16 - 10 min walk - 0.6 miles
  • Hilltop Mall - 14 min walk - 0.8 miles
  • Contra Costa College - 20 min walk - 1.1 miles
  • Moscone Convention Center - 21 min drive - 21.0 miles

Getting around

  • El Cerrito del Norte Station - 14 min drive
  • Richmond Transit Center - 16 min drive
  • Oakland Intl. Airport (OAK) - 46 min drive

Restaurants

  • ‪In-N-Out Burger - ‬3 min drive
  • ‪McDonald's - ‬14 min walk
  • ‪Panera Bread - ‬3 min drive
  • ‪Applebee's Grill + Bar - ‬3 min drive
  • ‪IHOP - ‬14 min walk

About this property

Extended Stay America Suites Richmond Hilltop Mall

Hotel in San Pablo with free breakfast
Extended Stay America Suites Richmond Hilltop Mall offers 101 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 101 guestrooms, featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.
Featured amenities include laundry facilities, a safe deposit box at the front desk, and an elevator. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 6 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Built in 2000
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Extended Stay America Hilltop
Extended Stay America Hilltop Hotel
Extended Stay America Hilltop Hotel Richmond Mall
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Extended Stay America Richmond Hilltop Mall Hotel
Extended Stay America Hilltop Mall Hotel
Extended Stay America Hilltop Mall
Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond
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Extended Stay America Richmond Hilltop Mall
Hotel Extended Stay America - Richmond - Hilltop Mall San Pablo
San Pablo Extended Stay America - Richmond - Hilltop Mall Hotel
Extended Stay America - Richmond - Hilltop Mall San Pablo
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Extended Stay America Suites Richmond Hilltop Mall Hotel
Extended Stay America Suites Richmond Hilltop Mall San Pablo

Extended Stay America Suites Richmond Hilltop Mall Reviews

Reviews

6.6
Rating 10 - Excellent. 293 out of 1003 reviews
Rating 8 - Good. 198 out of 1003 reviews
Rating 6 - Okay. 189 out of 1003 reviews
Rating 4 - Poor. 155 out of 1003 reviews
Rating 2 - Terrible. 168 out of 1003 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Place could use to clean the elevator.
Stayed 1 night in Aug 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
The cabinets made of partial board were swollen and delaminating from possible water damage. Though I intentionally booked a room with a kitchen, with plans to cook dinner, there were no pots, pans, dishes, or even a coffee pot. I asked for a coffee pot and was told they don’t have them in the rooms, and that I could come down for coffee in the lobby in the morning. I brought my own coffee pot up to the room. They advertise free breakfast, but there was nothing more than coffee (which was empty at 7:00 AM) and some granola bars. This is not breakfast. The staff said they were (out of some things).
Stayed 1 night in Sep 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
The room had an odd stale cigarette smell. We didn't ask to switch rooms since we were only staying 2 nights. Breakfast was coffee and some granola bars. Nothing special.
Stayed 2 nights in Aug 2025

2/10 Terrible

Israelyn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jesus, Hercules

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Aug 2025

10/10 Excellent

Samuel

Stayed 1 night in Aug 2025

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
For $150 I expected a lot more.
Stayed 1 night in Aug 2025

8/10 Good

Alex

Stayed 1 night in Aug 2025

10/10 Excellent

Mercedes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Mary, San Diego

Disliked: Cleanliness, property conditions & facilities
Rooms pretty clean, but hallways and elevator smelled. Grab and go breakfast, all sweets and coffee.
Stayed 2 nights in Aug 2025

8/10 Good

Seyrahn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main reason I gave 4 stars was that when I went to shower, the water was lukewarm—not even hot—and the shower pressure was too weak for the water to flow properly. I felt quite cold while taking a quick shower. Additionally, there was no hairdryer available. I mentioned this to the receptionist, and she made a note in her book. Otherwise, the room was clean and quiet.
Stayed 1 night in Aug 2025

2/10 Terrible

James

Disliked: Staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Ethan

Liked: Cleanliness, staff & service
As far as this hotel goes, it's likely one of rhe better options as fsr as bang for your buck. The hotel is clean, and has a more modern look than some hotels. It was pretty quiet when I stayed and I never really had issues with sound other than the occasional person walking and talking outside. Now as far as things that I didn't like... there are a few. When you walk into your room, it has a feint smell of smoke even in the non-smoking rooms. I'm unsure as to if they have smoking rooms but you can still smell the menthol from cigarettes that lingers in the rooms, although not strong, is there. When I stayed, the bathroom door took quite some force to close, almost like you had to slam it for it to fully close and the lock on it was hit or miss, often not working or getting stuck halfway. I had read reviews about this hotel beforehand and saw people complaining about the breakfast, but I never really had an issue with it. When you check in, the person at the counter tells you that it's more of a grab and go type of thing rather than a sit down breakfast. Other than the things listed above, everything was up to par with even 5 star hotels.
Stayed 10 nights in Jul 2025

10/10 Excellent

Peris

Stayed 5 nights in Jul 2025

8/10 Good

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities

Nice place

When we checked in the person who helped us was awesome! I wish i could remember his name
Stayed 1 night in Jul 2025

10/10 Excellent

sandra

Business traveler
More improvement
Stayed 3 nights in May 2025

4/10 Poor

E Z Property

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Jeanette

Disliked: Property conditions & facilities
The bed was extremely noisy
Stayed 1 night in Jul 2025

8/10 Good

Tiffany

Liked: Staff & service, property conditions & facilities
This was a very good property to stay out. I felt safe. I slept well because it was quiet. The only bad thing was that they needed to mop the floor in front of the elevator on the third floor, as well as not the actual elevator.
Stayed 3 nights in Jul 2025

8/10 Good

Kim

Liked: Cleanliness
Stayed 1 night in Jul 2025

4/10 Poor

Bonnie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wont stay here again. Worn out and delayed maintena mce made it unco.fortable
Stayed 1 night in Jul 2025

10/10 Excellent

Hobe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 5 nights in Jul 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Mercedes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025