Poor girl was by herself. So, nobody at the counter for 10 min. when I arrived. Only 1 elevator worked, at the time. Room was was ok, only decaf coffee in the kitchen. Next to zero water pressure in the shower, pathetic. When I got back from dinner, the elevator quit working, so walked up 4 flights with luggage. Sketchiest of areas. Just pay the extra $30-$50, and stay in Polaris area, next exit up I75.