2/10 Terrible
Jessica
Traveled with family and small children, Business traveler
Jan 22, 2026
Disliked: Cleanliness, amenities
I originally booked my hotel through Expedia. I booked a two queen suite. When I checked in at the Hilton they only had one king suites available. The hotel informed me that Expedia sold me a room that was not available. Expedia played the blame game so it was a back and forward thing. Homewood suites told Expedia that they upgraded my room so Expedia would not compensate me for selling me a room they didn’t have. I don’t know how that was an upgrade when we literally went from two bed queen suite to one bed suite. When I got to the room I had to take a lukewarm shower because the hot water was going out. I talked to the front office and they informed me that it was fixed. At this time it was around 1:00pm on saturday. Later that night after my daughter played volleyball all afternoon she had to come in and take a cold shower. We talked to the front desk and the problem still was not solved. Sunday morning I was thinking the problem was fixed. I got in the shower and with shamooo all over my head the water turned ice cold. I literally had to get out and wait to see if I could get another room. Moving rooms was a big inconvenience for me and my daughters considering one is only a newborn as well. For two days we didn’t have hot water and not once did a manager call to check on our stay and make sure things turned around. Today I was charged a parking fee that I was not informed of either. This trip was a big inconvenience and definitely not a $600 stay.
Jessica
Stayed 3 nights in Jan 2026