If my stay wasn't great i usually say nothing as we can all have a bad day. This was another level. My firstvroom, the curtain torn, stuff on wall, food on picture. They gavevme another room. Something tgat looked like a drink had been sprayed on the bathroom wall and room hadn't been dusted. I stayed one night. The next day I saw a roach go across the vanity and that was it. Luckily, i had not opened my suitcase all day, but did check it for bugs before i checked out. I did get my refund with no argument, so I can say a positive thing did happen.