Very disappointing experience. Before our stay, I emailed the property to ask if the rooms had air conditioning because we were traveling during very hot weather. I never received a response.
When we arrived, we spoke with the front desk staff, and they confirmed that the property does not have air conditioning. Because of this, we could not stay there. We even had lunch at the property’s restaurant while discussing the situation, and we believed our reservation would be canceled.
To our surprise, we were still charged for the reservation without our consent. We contacted Expedia to report the issue, and they informed us that the listing stated the property had air conditioning, which was completely different from what the hotel staff told us in person.
Poor communication, inaccurate information, and being charged despite not staying at the property made this a very frustrating experience. I hope the listing is corrected so future guests are not misled.