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Sonesta ES Suites Cleveland Westlake

Star Rating
3 out of 5

Information

Reviews

4.3 / 5Very Good
805 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking

Map

What's nearby

  • Popular Location
    Crocker Park
    14 min walk
  • Popular Location
    Lake Erie Nature & Science Center
    3 min drive
  • Popular Location
    Huntington Beach
    4 min drive
  • Airport
    Cleveland, OH (CLE-Hopkins Intl.)
    22 min drive

Choose dates to view prices

Book online or call:

1-844-709-7928
  • Studio Suite, 2 Queen Beds, Fireplace

    Room Amenities

    • Sleeps 5
    • 2 Queen Beds
    More details
  • Suite, 2 Bedrooms, Fireplace

    Room Amenities

    • Sleeps 8
    • 2 Double Beds, 1 King Bed and 1 Double Sofa Bed
    More details

About this area

Westlake

Located in Westlake, Sonesta ES Suites Cleveland Westlake is in an area with good shopping. John Christ Winery and Lorain Port Authority are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Crocker Park and Westgate Mall. Our guests appreciate the hotel's location for the sightseeing and nightlife.

What's nearby

  • Popular Location
    Crocker Park - 14 min walk
  • Popular Location
    Lake Erie Nature & Science Center - 3 min drive
  • Popular Location
    Huntington Beach - 4 min drive
  • Popular Location
    Bay Lanes Bowling - 5 min drive
  • Popular Location
    John Christ Winery - 8 min drive

Getting around

  • Elyria Station - 17 min drive
  • Cleveland, OH (CLE-Hopkins Intl.) - 22 min drive

About this property

Sonesta ES Suites Cleveland Westlake

This smoke-free hotel features an outdoor pool, a fitness center, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. All 104 rooms feature kitchens with refrigerators and microwaves, plus free WiFi, free wired Internet, and TVs with cable channels. Other amenities available to guests include sofa beds, dining areas, and sitting areas.

Policies

Check-in

Check-in between 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets allowed for an extra charge of USD 75.00 per pet, per stay, plus a deposit of USD 100 per stay
  • 2 per room
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75.00 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Property is also known as

  • Residence Inn Cleveland Hotel Westlake
  • Sonesta ES Suites Cleveland
  • Residence Inn Westlake
  • Residence Inn Westlake Cleveland
  • Westlake Residence Inn
  • Residence Inn By Marriott Cleveland Westlake Hotel Westlake
  • Residence Inn By Marriott Cleveland Westlake Ohio
  • Residence Inn Cleveland Westlake Hotel
  • Sonesta ES Suites Cleveland Westlake Hotel
  • Residence Inn By Marriott Cleveland Westlake Hotel
  • Sonesta ES Suites Cleveland Westlake Ohio
  • Sonesta ES Suites Cleveland Westlake Hotel
  • Sonesta ES Suites Cleveland Westlake Westlake
  • Sonesta ES Suites Cleveland Westlake Hotel Westlake

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking

Food and drink

  • Free buffet breakfast

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Separate dining area
  • Sofa bed

Conveniences

  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Languages spoken

  • English

Business services

  • Conference space (400 square feet)

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Sofa bed

Bathroom

  • Hair dryer

Entertainment

  • Cable channels
  • Pay movies
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Free local calls
  • Iron/ironing board
  • Phone
  • Separate sitting area
4.3

Very Good

5 - Excellent
420
4 - Good
266
3 - Okay
76
2 - Mediocre
22
1 - Poor
21
4.4
Cleanliness
4.4
Service and Staff
4.1
Amenities
4.2
Property condition

2/5

Hotel staff ignorant of hotel policies

I booked a one-night stay at this hotel through hotels.com. I intended to book it for the night of July 8, but the booking process was confusing and, when I arrived at the hotel on the night of July 8, I found that I had accidentally booked it for the night of July 9. The hotel was full on that night of July 8 but the gentleman working at the desk assured me that the reservation for July 9 would be cancelled and my money refunded. I then went to a different hotel, paying for a room and staying there. When a ($120) charge appeared on my credit card bill, I called this Sonesta Westlake hotel. They said that they couldn't do anything: they had a 24-hour cancellation policy and this was less than 24 hours. I would need to call hotels.com. I called them. They checked with Sonesta and said that nothing could be done. My quibble is not with the policy but the fact that this hotel employee assured me that the money for my cancelled reservation would be refunded. It's clear that he didn't understand the policies of the hotel he is working for.

Stayed 1 night in Jul 2019

4/5 Good

It’s a property with some age on it, but still in decent condition. The staff was great. The free breakfast was ok. The property is lovely. The area of Westlake is very nice. The room was nice, but had some house cleaning issues. May need some more training. EI: hairs in the bathroom, sand or crumbs in the bed (but we bring our own sheets so we were fine) and the refrigerator makes an annoying noise occasionally when the fan kicked on. The price was good and it’s a pet friendly hotel which is very nice if you have pets. We did not bring ours and I do think with what they charge for pets they should clean the rooms better. All in it was an average stay and we left happy.

Stayed 2 nights in Jul 2019

4/5 Good

This traveler didn’t leave comments with their review
Stayed 1 night in Jul 2019

4/5 Good

This traveler didn’t leave comments with their review
Stayed 3 nights in Jul 2019

2/5

Disappointed

I typically don’t leave bad reviews. I brought it to the attention of the person at the front desk that our room was very dirty. We have stayed here over a dozen times and it’s progressively gone downhill each time. It’s sad because it’s a great property in a good location but it’s clear that the management is skimping on either maintenance items or talent or both.

Stayed 2 nights in Jul 2019

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