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Crowne Plaza Cleveland Airport by IHG

3.5 star property

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Photo gallery for Crowne Plaza Cleveland Airport by IHG

Indoor pool
Exterior
Reception
Premium bedding, in-room safe, desk, blackout drapes
Bar (on property)

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Laundry
$93
$79 nightly
$93 total
Total with taxes and fees
Dec 21 - Dec 22

Explore the area

View in a map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Place, Big Creek Reservation
    ‪2 min walk‬
  • Place, Southwest General Health Center
    ‪11 min walk‬
  • Place, Baldwin Wallace College
    ‪3 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Balcony

7.6 out of 10
Good
(4 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

8.0 out of 10
Very good
(39 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Courtyard by Marriott Cleveland Airport South
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, 1,000 reviews
$101 nightly
The price is $119
Dec 23 - Dec 24
Total with taxes and fees
Courtyard by Marriott Cleveland Airport South

About the neighborhood

Middleburg Heights

When you stay at Crowne Plaza Cleveland Airport by IHG in Middleburg Heights, you'll be in the business district, within a 5-minute drive of Southwest General Health Center and Baldwin Wallace College. .This hotel is 14.4 mi (23.2 km) from Huntington Bank Field and 15.7 mi (25.2 km) from Rock and Roll Hall of Fame.

What's nearby

  • Big Creek Reservation - 2 min walk - 0.1 miles
  • Southwest General Health Center - 11 min walk - 0.6 miles
  • Baldwin Wallace College - 3 min drive - 1.4 miles
  • Huntington Bank Field - 21 min drive - 19.3 miles
  • Cleveland Clinic - 25 min drive - 21.9 miles

Getting around

  • Brookpark Station - 12 min drive
  • Cleveland Station - 24 min drive
  • Cleveland Hopkins International Airport (CLE) - 12 min drive

Restaurants

  • ‪7 Brew Coffee - ‬4 min walk
  • ‪Raising Cane's Chicken Fingers - ‬6 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Fat Head's Brewery - ‬16 min walk

About this property

Crowne Plaza Cleveland Airport by IHG

Suburban hotel with airport shuttle service and area shuttle service
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Stay in one of 238 guestrooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on the many recreational opportunities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services. Guests can get around on the complimentary shuttle, which operates within 5 mi.
Satisfy your appetite for lunch or dinner at Tavolo 72, a restaurant which specializes in Italian cuisine, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Middleburg Heights? This hotel has 11 square feet (1 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Tavolo 72 - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (11 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Crowne Plaza Cleveland Airport by IHG Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 346 out of 1005 reviews
Rating 8 - Good. 238 out of 1005 reviews
Rating 6 - Okay. 151 out of 1005 reviews
Rating 4 - Poor. 124 out of 1005 reviews
Rating 2 - Terrible. 146 out of 1005 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Stephanie

Liked: Cleanliness
Disliked: Property conditions & facilities
So, it was like the twilight zone where no one was working. When we first got to our roomI noticed that the toilet was running and then it started leaking. I tried to call down to the desk five different times to report it and no one would answer the phone. Then when we went downstairs to the restaurant again the twilight zone no one was there. The TVs were on the bar was open. Just no one was working. It was the weirdest experience ever the room was clean however we had to make sure that we didn’t slip and fall in the bathroom because there was so much water leaking everywhere, but I couldn’t get a hold of a staff member to even tell him that there was a problem. The TV couldn’t connect to the Wi-Fi the entire time so therefore we couldn’t even watch anything on TV. I just think this property needs a serious renovation.
Stayed 1 night in Sep 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle, parking, nice hotel
Stayed 1 night in Sep 2025

2/10 Terrible

Kenneth

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property did not have the room I booked, I was supposed to to have a king bed with tub- I got a crappy full bed with shower, a room where the TV didn’t work, couldn’t get a drink because bartender had left,couldn’t get a meal because cook wasn’t there, couldn’t get in pool because it wasn’t open, and didn’t get a refund because Expedia CANT GET A RESPONSE FROM PROPERTY MANAGER! What a waste of time and money, ruined a special occasion for my wife and I.
Stayed 2 nights in Sep 2025

10/10 Excellent

Renee, Canton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Close to the airport with a shuttle.
Stayed 1 night in Sep 2025

10/10 Excellent

Geri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Room was super clean and the bed was comfortable
Stayed 1 night in Sep 2025

4/10 Poor

Wilda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool & sauna area was not useable during my entire stay. The microwave was always nasty inside & the top of it. Reported to desk but no one cleaned it. When I came back later in the evening it had not been cleaned still. Dirty linens & towels stayed on the hall floor in front of several rooms for day & half. I reported it to desk but those filthy bed linens & towels was still out in the hall when I left my room to checkout. One of the elevators stayed out of order. The ice machine on the floor out stayed never had ice when I went. I had to go to the main floor ice machine. I paid a $50 refundable deposit and I am still waiting for the $50 refund to my card. This was an unpleasant stay for my first time in Ohio. The rooms were extremely nice inside. I was hoping for a nice experience for my stay at the Crowne Plaza middleburg. I really would like to give this place a second chance if I ever visit Ohio again. Hoping that all these negatives mention are resolved.
Stayed 4 nights in Aug 2025

6/10 Okay

Curtis

Stayed 2 nights in Aug 2025

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really bad. This is an old Motel 6, nothing is updated. This is not a Hotel - its a motel. On the way to out "room" we passed piles of garbage. Some were out side the rooms, but they had huge piles around the full garbage cans. The room floor looked clean, but the chair had some red stains on them. The linen had holes. It didn't smell bad, but with some of the people walking around there I wasn't comfortable leaving my car sitting outside all night. From the time I got my keys for the room to the time I went back to the desk, had to be under 20min. I let the front desk know that we will not be staying here because of the condition of the property (DON'T BELIEVE THE PICTURES FOR THIS PROPERTY). According to the policy NO Refunds will be given. If this was a $40 per night motel, I wouldn't complain, but the price was over triple that price. Expedia asked for the refund and they wouldn't budge. Expedia did offer a $25 credit for my trouble, but I am out 6x's that amount, because we had to get a different room.
Stayed 1 night in Aug 2025

6/10 Okay

Curtis

Stayed 2 nights in Aug 2025

4/10 Poor

Daniel

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was heavily water damage and extremely outdated and not clean at all especially the water with nats flying around it.
Stayed 2 nights in Sep 2025

4/10 Poor

Tanya

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very run down and dirty. There was black mold in our bathroom and furniture is beat up. Doors to rooms also dont close well Also the airport shuttle forgot about us even though we booked it ahead of time. Only good thing was the staff were quite friendly
Stayed 1 night in Aug 2025

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

christina

Disliked: Amenities
Room was very clean was upset the pool wasn’t open & didn’t get a heads-up before coming since I book for the pool
Stayed 2 nights in Sep 2025

8/10 Good

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Shannon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms not cleaned! Mold on walls, couldn’t check!

We were not able to check into our room until 10PM because the rooms were not cleaned. We were supposed to wait for a call to tell us when we could check in, that never came. We finally just went to the counter and asked. The pool was closed and we were given no heads up. We booked this hotel strictly because it had a pool. There were dirty linens all over the hallways. There was mold on our wall and what looked like blood spatter on the wall. It was terrible.
Stayed 2 nights in Aug 2025

6/10 Okay

Eliza

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room did not have a working television, the sink leaked, extremely slow drain for the tub. No hand soap only shampoo, no clock or phone. We were given another room and the tv had a green hue on every channel, no shower soap. I deserve some reimbursement
Stayed 3 nights in Aug 2025

2/10 Terrible

sherry

Disliked: Amenities, property conditions & facilities
Check in was at 3pm… got in my room at 9:45pm. Short staffed… no clean rooms. The room had several things not working… no breakfast buffet as advertised…. The pool was not open… on my way to my room linens lying out in the hallway. It was a disaster!!
Stayed 2 nights in Aug 2025

8/10 Good

Gabriela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The first room had a bathtub that didn't drain. Was moved to another room, bathtub drained but real slow. Ice machine didn't work on the 5th floor. Ask at the reception if shuttle could take us to the Oktoberfest and pick us up later. Was told they can only drop off. However, breakfast was great.
Stayed 1 night in Aug 2025

4/10 Poor

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a royal experience at the Crowne Cleveland

Reserved online, arrived 5 hours after check in time only to be told there were 15 reservations ahead of us waiting for the 2 queen room option. At this point we just wanted to go to bed so we took the room offered. No adjustments were made to our bill. The room was in total disrepair. No TV: missing light bulbs, broken curtains, bathroom fixtures, peeling wallpaper etc.
Stayed 1 night in Aug 2025

2/10 Terrible

Geraldine

Disliked: Cleanliness, property conditions & facilities
I had a reservation for 2 nights. Upon arrival at 7:00 pm there were no clean rooms available. There were a lot of angry people waiting in the lobby for their rooms also. I finally got a room at 9:00 pm. The halls had dirty bedding & towels laying in piles on the floor which were still there in the am. The parking area was a bit of a walk in the dark, with no security. There was only one garbage basket in my room, without a plastic bag, in the bathroom, along with one box of kleenex, also in the bathroom. Also, not a single box of kleenex in the lobby. Getting into a room at 9 pm is unacceptable. They should have offered something to make up for it.
Stayed 2 nights in Aug 2025

6/10 Okay

Allison

Stayed 1 night in Aug 2025

4/10 Poor

Michael

Disliked: Property conditions & facilities
First of all we did not get the room that we reserved. The only rooms that were available were king size beds which we did not have a reservation for. When we got to our room I looked down the hall and there was dirty linen all the way down the hall and made it look like a flop house. Our night bolt was broken on our door. From what I understand there were staffing problems which I can totally relate to however would probably never book at a Crown again.
Stayed 1 night in Aug 2025

4/10 Poor

Enea

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

John

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Joseph

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most disappointing stays I've had in years! Everything about the property exuded an air of neglect & an "I don't care" attitude. Here's a partial listing of issues: 1 - Broken elevator 2 - Bed made in a sloppy manner & with missing sheet 3 - Belligerant attitude from one of the desk clerks 4 - Bundles of dirty bedding & a large trash receptical in the hall of the floor on which we stayed.
Stayed 1 night in Aug 2025