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Mercure Petriolo Siena Terme Spa Hotel

Property class: 5 and above

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Photo gallery for Mercure Petriolo Siena Terme Spa Hotel

A pool with a modern water feature and a stone structure.
A buffet table with various desserts and a long dining area with tables and chairs.
A large, multi-story building with a swimming pool, surrounded by lush greenery.
An indoor swimming pool with clear glass walls, a tiled floor, and a stone wall with a mosaic pattern.
A wicker dining table set with breakfast items, a vase of flowers, and a scenic view.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Restaurant
The current price is $95
$84 nightly
$95 total
Total with taxes and fees
Oct 26 - Oct 27

Explore the area

View in a map
Strada Provinciale di Petriolo, Civitella Paganico, GR, 53015
  • Place, Terme Petriolo
    ‪1 min walk‬
  • Place, Piazza del Campo
    ‪46 min drive‬
  • Place, Siena Cathedral
    ‪46 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

A hotel room with a large bed, two armchairs, a small table, a TV, and a chandelier.

Classic Double Room, 1 Double Bed

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

Triple Room, 3 Twin Beds

  • Sleeps 3
  • 3 Twin Beds

Room, 1 Twin Bed

  • Sleeps 1
  • 1 Twin Bed

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Privilege, Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, a television, and a chandelier.

Privilege, Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Superior Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room

A hotel room with a large bed, bedside lamps, a television, a desk, and a chandelier.

Superior Room

  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Civitella Paganico

Located in Civitella Paganico, Mercure Petriolo Siena Terme Spa Hotel is in a provincial park, a 1-minute drive from Terme Petriolo and 7 minutes from Val di Merse. .This luxury hotel is 5.5 mi (8.8 km) from Castello di Montepescini and 8.3 mi (13.4 km) from Castello del Belagaio.

What's nearby

  • Terme Petriolo - 1 min walk - 0.0 miles
  • Castello Banfi - 45 min drive - 27.8 miles
  • Santa Maria alle Scotte Polyclinic - 45 min drive - 25.7 miles
  • Piazza del Campo - 46 min drive - 23.7 miles
  • Siena Cathedral - 46 min drive - 23.7 miles

Getting around

  • Civitella Paganico Station - 25 min drive

Restaurants

  • ‪Pizzeria il Doccio - ‬9 min drive
  • ‪Sbranami - ‬15 min drive
  • ‪Trattoria da Rosanna - ‬7 min drive
  • ‪Locanda nel Cassero - ‬16 min drive
  • ‪Ristorante Le Merlaie - ‬15 min drive

About this property

Mercure Petriolo Siena Terme Spa Hotel

Mercure Petriolo Siena Terme Spa Hotel offers 78 air-conditioned accommodations with complimentary bottled water. Bathrooms include bathtubs or showers, bidets, and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
5 indoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are 2 hot springs open between 9:00 AM and 6:30 PM.
Make yourself at home in one of the 78 air-conditioned guestrooms. Bathrooms feature bathtubs or showers, bidets, and hair dryers. Conveniences include phones and complimentary bottled water, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 indoor pools, hot springs, and a sauna. Additional features at this hotel include tour/ticket assistance and a banquet hall.
Grab a bite to eat at Erica, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:30 AM to 10:00 AM for a fee. Children aged 11 and younger eat free breakfast.
Featured amenities include complimentary wired internet access, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 2 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
Children aged 11 and younger eat free breakfast.
Erica - This family restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Brigante - Onsite family restaurant. Open daily.

Property amenities

Internet

  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 14 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Brigante
  • Erica

Things to do

  • 2 hot springs
  • 24-hour gym
  • 5 indoor pools
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • 5 indoor pools
  • Children's pool
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference center
  • Coworking space

Outdoors

  • Garden
  • In a provincial park
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 2 hot springs
  • 8 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot springs open from 9:00 AM - 6:30 PM
  • Hot springs water temperature - 109 ºF
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Elevator (64 inch wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 5 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV

Food and drink

  • Champagne service
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Heating
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 20
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets

Children and extra beds

Children are welcome
Children aged 11 and younger eat free breakfast

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Tourism fee: EUR 1 per person, per night

We have included all charges provided to us by the property.

The listed Facilities Fee covers use of the spa area (pool, Turkish bath, sauna) as well as bathrobe, slippers, and swim cap.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14 per person
  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out fee: EUR 20 (subject to availability)
  • Spa fee: EUR 30 per person per day
  • Hot tub fee: EUR 30 per person per day
  • Facilities fee: EUR 30 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Hot springs access available from 9:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Petriolo SPA
Petriolo SPA & Resort
Petriolo SPA & Resort Civitella Paganico
Petriolo SPA Civitella Paganico
Petriolo Hotel Civitella Paganico
Petriolo Resort Civitella Paganico
Petriolo Spa Resort Italy/Tuscany - Civitella Paganico
Petriolo SPA Resort Civitella Paganico
Petriolo SPA Resort
Petriolo SPA Resort UNA Esperienze Civitella Paganico
Petriolo SPA Resort UNA Esperienze
Petriolo SPA UNA Esperienze Civitella Paganico
Petriolo SPA UNA Esperienze
Mercure Petriolo Siena Terme
Petriolo Siena Terme Spa Hotel
Mercure Petriolo Siena Terme Spa Hotel Hotel
Mercure Petriolo Siena Terme Spa Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel (Opening September 2019)

Mercure Petriolo Siena Terme Spa Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 145 out of 267 reviews
Rating 8 - Good. 72 out of 267 reviews
Rating 6 - Okay. 30 out of 267 reviews
Rating 4 - Poor. 6 out of 267 reviews
Rating 2 - Terrible. 14 out of 267 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. I would recommend this hotel when in Tuscany.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and location is quiet. You need a car to get out and about
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
This hotel has all the luxuries one would expect from a chain like Mercure. The building is huge, at times feeling like a set for the film ‘Shining’. It is not for me, simply because it has no soul, no character or style. The fittings are cheap, the vibe a bit large group holidays. Spa is accessible with a 30 euro fee.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness
The balcony was full of birdnests and birdpoop
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is directly located on the highway. I believe the future of the “Hotel” will be a GAS Station combined with a motel . The Smell of terme water is terrible. The all over Staff is unprofessional We left 2 days earlier/
Stayed 5 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O Hotel tem uma construção muito charmosa, banheiro grande, e funcionarios atenciosos
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo excelente! Atendimento ótimo!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura ha camere molto eleganti ed una bellissima SPA sia all'interno sia all'esterno. Nonostante che il soggiorno sia avvenuto in una giornata dal clima torrido, siamo stati benissimo alternando i bagni nelle piscine termali con momenti di relax sui lettini. Avendo fatto una prenotazione pochi giorni prima del soggiorno, probabilmente abbiamo fruito di una tariffa speciale e quindi il rapporto qualità prezzo è stato eccezionale.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ottimo posto con una bellissima spa.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities
ottimo hotel la spa da rivedere
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Boendet var tjusigt, sängen var snygg men hård. Restaurangen var direkt dålig, och med personal som inte förstod engelska, tyska eller spanska. Varmrätten kom samtidigt som förrätten, när en i sällskapet ätit upp togs dennes tallrik bort trots att andra åt fortfarande. När alla ätit klart dröjde det länge innan de tallrikarna togs bort, i restaurangen var endast ett fåtal bord upptagna.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness
La spa chiude alle 18.30 compresa la piscina esterna anche in estate
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está situado en un sitio espectacular.Tiene unas vistas increíbles.La habitación era enorme y el baño tenía bañera y ducha. El desayuno correcto.El spa no nos dió tiempo a utilizar. Volvería a hospedarme al 100%
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Spat ingick inte för hotellgäster. Man behövde betala extra för att få tillgång till poolen.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar maravilhoso, clássico, mas super bem conservado, funcionários super agradáveis e solícitos. Fizemos toda a Toscana com base neste hotel e deu super certo. Recomendo!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
camere pulite e spaziose...ristorante buono....centro benessere con acqua termale valido...il personale si impegna...sono giovani comunque esperienza molto positiva
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Quarto limpo, café
Stayed 4 nights in Apr 2026
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Amenities
Il prezzo della spa non é più compreso nel costo del pernottamento alberghiero e devono essere noleggiato accappatoio e ciabatte. Tale variazione rispetto al passato non era evidenziata al momento dell'acquisto. Rispetto ad un anno fa il libello della colazione è peggiorato quanto a qualità e scelta. Nel complesso il luogo é gradevole
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
„Liebes Team, wir waren vom 5-7ten märz bei euch und haben uns sehr wohlgefühlt. Zimmer sauber, Personal super freundlich – besonders euer Lehrling an der Bar: so viel Lebenslust, hat uns richtig gutgetan! Nur zwei Punkte: Die Nachbarin ließ morgens um halb sieben ihre zwei Hunde allein – die kläfften laut los. Wir haben was gesagt, sie lachte uns nur aus, ohne Respekt. Und das Frühstück war okay, aber nicht top. Die Lage braucht Auto, sonst schwierig. Trotzdem: Kommen gerne wieder. Vielleicht Hunde-Zimmer weiter weg? Danke für die schöne Zeit!“
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Phon rognoso, troppe cimici in camera
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Tutto perfetto
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Atendimento ruim , bom apenas o garçom do restaurante . Café da manhã fraco . Hotel bonito mas parecendo abandonado. Serviço deixando a desejar . Comida ruim .
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Struttura molto bella ed elegante. Personale adeguato al numero di persone ma non alla vastità degli spazi. Organizzato bene anche lo spogliatoio per restare dopo il checkout. Scomodo l'asciugacapelli visto che doveva essere tenuto sempre premuto il tasto di accensione. Bagno enorme tutto rivestito in marmo. Camera silenziosa. Due materassi vicini ma con topper matrimoniale che non faceva sentire gradini. Penso che torneremo
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Molto suggestiva la location e tutto molto curato
Stayed 3 nights in Nov 2025