We stay at the harbour in Southampton a lot, this was our first time in Christchurch, the carpets are filthy and need replacing, the was no where to park, the receptionist was rude, and told the concierge not to to talk to guests, when he was the only one who was welcoming and polite, we won’t be staying again the breakfast was chaos and we sat for ages waiting to be served, if your staying at a bourbon hotel stay in Southampton where it’s clean