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The Willows Hotel

Property class: 3

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Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout drapes
Front of property
Lobby sitting area
Lobby
Dining

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk
$140
$119 nightly
$140 total
Total with taxes and fees
Apr 27 - Apr 28

Explore the area

View in a map
555 W Surf St, Chicago, IL, 60657
  • Place, Lincoln Park
    ‪5 min walk‬
  • Place, Lincoln Park Zoo
    ‪3 min drive‬
  • Place, Wrigley Field
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪33 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout drapes

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, desk, blackout drapes

Junior Suite, 1 King Bed

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout drapes

Room, 1 Queen Bed (Small)

7.8 out of 10
Good
(10 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(6 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property
Hotel Versey Chicago Lincoln Park
Lakeview
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
4.3 out of 5, Excellent, 1,489 reviews
$89 nightly
The price is $105
Apr 27 - Apr 28
Total with taxes and fees
Hotel Versey Chicago Lincoln Park

About the neighborhood

Chicago

With a stay at The Willows Hotel in Chicago (Lakeview), you'll be within a 5-minute drive of Lake Michigan and Wrigley Field. .This boutique hotel is 2.8 mi (4.5 km) from Michigan Avenue and 3.8 mi (6.2 km) from Chicago Riverwalk.

What's nearby

  • Lincoln Park - 5 min walk - 0.3 miles
  • Vic Theatre - 14 min walk - 0.8 miles
  • DePaul University-Lincoln Park - 19 min walk - 1.0 mile
  • Lincoln Park Zoo - 3 min drive - 1.1 miles
  • Wrigley Field - 4 min drive - 1.4 miles

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 48 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Le Petit Marcel - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬2 min walk
  • ‪Stan's Donuts & Coffee - ‬3 min walk
  • ‪The Crepe Shop - ‬3 min walk

About this property

The Willows Hotel

The Willows Hotel offers 55 accommodations with minibars and bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 55 guestrooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a fireplace in the lobby. Additional features at this hotel include complimentary use of a nearby fitness facility and a vending machine.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 26 per day (300 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

The Willows Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1008 reviews
Rating 8 - Good. 253 out of 1008 reviews
Rating 6 - Okay. 124 out of 1008 reviews
Rating 4 - Poor. 62 out of 1008 reviews
Rating 2 - Terrible. 28 out of 1008 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Stayed 1 night in Jan 2026

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Jan 2026

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great location, liked the mini bar and snacks in room
Stayed 2 nights in Dec 2025

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Clean room. Very cozy and quaint lobby area. The staff were very accommodating and friendly. It was in a perfect location, within walking distance to everything we needed.
Stayed 1 night in Dec 2025

8/10 Good

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and room was clean
Stayed 1 night in Dec 2025

10/10 Excellent

Kayla

Stayed 1 night in Dec 2025

10/10 Excellent

Amy

Stayed 1 night in Dec 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming older hotel.
Stayed 5 nights in Dec 2025

2/10 Terrible

Thomas

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Dear Management Team at The Willows Hotel, I am writing to formally complain about my recent stay at The Willows Hotel, which was extremely disappointing due to both front desk staff behavior and unacceptable room conditions. Upon arrival, the front desk staff member was immediately rude and unprofessional. She answered a phone call while checking us in and left me standing there for an extended period without acknowledgment. When we politely asked whether a top-floor room was available, she responded that nothing was available because we had booked what she described as “the cheapest and smallest room.” The implication and tone were unnecessary and condescending. During check-in, I briefly stepped away while my wife remained at the desk. When I returned, I asked my wife whether she had received the room we requested. At that point, the front desk staff member interjected and told me, “You need to be patient.” This comment was entirely uncalled for, as I was not speaking to her, nor was there any impatience on my part. The entire check-in process was miserable, and despite the attitude we received, we were still not given a top-floor room because, as we were told again, we “get what we get” since we booked the cheapest room. Once we reached our room, it was extremely cold. We contacted the front desk and were told to turn the knob on the radiator and that the heat would come on. We did this correctly on both radiators, yet the room remained freezing. We were then forced t
Stayed 1 night in Dec 2025

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, property conditions & facilities
Such a lovely location, proximity to parking and restaurants and cozy lobby.
Stayed 1 night in Dec 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely helpful and pleasant.
Stayed 1 night in Oct 2025

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was quiet! We enjoyed seeing a familiar face at the Desk throughout the weekend! It seemed as if one young lady was always there. Staff was very Courteous! Rooms and lobby were very clean.
Stayed 2 nights in Dec 2025

10/10 Excellent

Allison

Stayed 1 night in Nov 2025

10/10 Excellent

Drew

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff was nice and a great location
Stayed 1 night in Dec 2025

10/10 Excellent

ISABELLA

Stayed 2 nights in Nov 2025

8/10 Good

Geralyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and service was good. Good restaurants close by. Coffee machine in lobby could have been updated. M&M ‘s in room were old
Stayed 4 nights in Nov 2025

6/10 Okay

Kim

Stayed 4 nights in Nov 2025

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Very small, older, but cozy. Location was amazing. Actually the location was the best part. Lots of restaurants , shops… Very charming hotel with character. Kind of higher priced but definitely would stay here again. Friendly staff as well!
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, amenities
Perfect location. Love the neighborhood
Stayed 1 night in Nov 2025

8/10 Good

Kendra

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2025

10/10 Excellent

deniza

Liked: Cleanliness, property conditions & facilities, room comfort
No we had heating issues
Stayed 2 nights in Oct 2025

10/10 Excellent

Elizabeth

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was a great size and very clean. The downstairs is gorgeous as well, and it feels like a very safe hotel with the double locks! We had a very nice stay here.
Stayed 1 night in Oct 2025

6/10 Okay

Patthaporn

Stayed 2 nights in Nov 2025

4/10 Poor

Sharon

Disliked: Cleanliness, staff & service, amenities
I understand The Willlows is an old building, but the room was too small and not very clean. Also, the front desk person at check out provided poor customer service.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cheryl, Queen Creek

Stayed 3 nights in Nov 2025