We stay here all the time, but the property let us down royally this time. The hot water did not work. I had tepid showers. The last shower (after we complained) started hot but wound up ice cold -- and I don't take long showers. My husband and son, who also take normal-length showers, had similar experiences. My husband never got a shower one day because the water was ice cold. The pool, on the other hand, was pleasantly warm again after several years of being very chilly. Truthfully, I'd have rather had a warm shower! We otherwise enjoy the property because it's big enough to walk in extensively (perfect for exercise during cold weather), and it has a pool. Our son liked the exercise room. We unfortunately are always there on New Year's Eve as we celebrate a late Christmas with family, and the place is always toooo loud on New Year's Eve... people let their children (very small children) run amok well after midnight. We're kind of used to that, but add that to a chilly shower, and it was a very raw evening indeed. At checkout we mentioned the hot water again, and the clerk (very kind) said we should have moved rooms. They didn't offer that earlier. We were also dismayed that when we asked for more towels, we NEVER got washcloths. It was awful using a big hand towel as a washcloth with a cold shower. It seemed that much colder. This is normally a good property, but what could go wrong, did, this time.