On arrival the member of staff who would not get off her cell phone could not find my reservation. Then when she did, she tried to tell me i had a double room booked. I said no i have a king suite. After a few minutes she confirmed that. Gave me the room cards and i went to see the room.
I looked in an it was a box room with a king bed inside. Nothing like i had paid for or reserved.i went back to reception where the girl continued to use her phone on a call and then she gave me another room. I went to see that, walked all the way up there and the keys wouldn't work.
I walked all the way downstairs again, told this rude girl the keys were not working and she re did them.. Again, she still would not get off her cell.
I went back to the room and i was appalled by the room. There were wires coming out from the AC unit. The room looked and smelled dirty, musty. I went into the bathroom and i was greeted by the ceiling peeling off with mold and what appered to be a flood causing it from the room above. The toilet was broken and more wires coming out from the wall.
I went back downstairs and i told the girl i would not be staying in that. She told me we would get a refund for the booking. Good as this place is a zham, a pit of dirt. The so called pool area is closed for maintenance, looks like it has been for years. Broken windows, Amazon boxes everywhere and Christmas stuff being stored. How plp say this place is nice is beyond my comprehension.