4/10 Poor
Sara
Business traveler
Sep 14, 2025
Not happy
Out of date furniture, stains on curtains, black mold on floor shower tiles in corners.
At 8:45-8:55pm at night a family of 3 tried to enter my room when I was starting to fall asleep. Thought someone was trying to break in the room! I opened the door & woman with a key said this was her room. I said no it’s mine, I checked in 5 hours ago. She told me her room key number & I asked for the room number twice to double check. She quickly flashed the key card at me. I told her to go to the lobby and get it checked out. I called front lobby and a I explained the situation to a female right away. No apology or showing concern over the phone, no follow up phone call to explain situation. Morning came, I checked out and explained situation to the front desk. He had no notation of issue from last night. He said the guest was just mistaken for going to the wrong room. I told him she repeated the room number several times. And was very serious about the room number being hers! Male employee just seemed confused and felt like he was making excuses. Again, no, I’m sorry or apologies or showing a bit of concern of what happened. Poor customer service and care.
Sara
Stayed 1 night in Sep 2025





















