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The Queen at Chester Hotel - Handwritten Collection

Property class: 4

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Photo gallery for The Queen at Chester Hotel - Handwritten Collection

A bar area with wooden furniture, a round bar counter, and hanging lamps.
A room with a yellow sofa, a table, and a painting of an apple.
A modern interior with leather sofas, blue armchairs, and a blue cabinet with glass doors.
A historic building with multiple stories, large windows, and a classic architectural style.
A bar area with wooden furniture, a counter, and a large window.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
The current price is $89
$75 nightly
$89 total
Total with taxes and fees
Nov 1 - Nov 2

Explore the area

View in a map
City Road, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪46 min drive‬

Room options

View all photos for Classic Cosy, Double Bed (Queens Wing)

A hotel room with a large bed, a desk with a lamp, a chair, and a view of a building outside.

Classic Cosy, Double Bed (Queens Wing)

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed (Kings Wing)

A hotel room with a large bed, a wooden chest of drawers, a round table, a blue upholstered chair, and a large window with a city view.

Classic Double Room, 1 Double Bed (Kings Wing)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed (Queens Wing)

A hotel room with a large bed, a desk with a lamp, a chair, and a view of a building outside.

Classic Double Room, 1 Double Bed (Queens Wing)

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds (Classic. Queens Wing)

A hotel room with two beds, a desk, and a chair.

Family Room, 2 Double Beds (Classic. Queens Wing)

  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Family Rooms, 2 Double Beds, 1 Sofa Bed (Queens Wing)

A hotel room with a bed, a sofa, a coffee table, and a mirror.

Classic Family Rooms, 2 Double Beds, 1 Sofa Bed (Queens Wing)

  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Twin Room, 2 Twin Beds

A hotel room with a large bed, a red upholstered chair, a small round table, and a large window with a view of trees.

Classic Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, 2 Twin Beds (Queens Wing)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Classic Twin Room, 2 Twin Beds (Queens Wing)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed, Accessible (Kings Wing)

A hotel room with a large bed, a headboard with a framed picture, a bedside table with a lamp, and a window with curtains.

Classic Room, 1 Double Bed, Accessible (Kings Wing)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 Double Bed with Sofa bed

A hotel room with a large bed, a green sofa, a small table, and a chair.

Deluxe Double Room, 1 Double Bed with Sofa bed

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed (Kings Wing)

A hotel room with a large bed, two bedside tables, a framed artwork on the wall, and two lamps.

Junior Suite, 1 Double Bed with Sofa bed (Kings Wing)

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed (Queens Wing)

A hotel room with a bed, a TV, a wooden wardrobe, and two framed pictures on the wall.

Junior Suite, 1 Double Bed (Queens Wing)

  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed (Queens Wing)

A hotel room with a large bed, a desk with a chair, a small round table, and a lamp.

Superior Room, 1 Double Bed (Queens Wing)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed with Sofa bed (Queens Wing)

A hotel room with a large bed, two bedside lamps, a wooden headboard, a bench, and a red chair.

Suite, 1 King Bed with Sofa bed (Queens Wing)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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4.6 out of 5, Wonderful, 1,002 reviews
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The price is $89
Oct 25 - Oct 26
Total with taxes and fees
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About the neighborhood

Chester

With a stay at The Queen at Chester Hotel - Handwritten Collection, you'll be centrally located in Chester, within a 5-minute drive of Chester City Walls and Chester Racecourse. .This hotel is 3 mi (4.9 km) from Chester Zoo and 6 mi (9.7 km) from Cheshire Oaks Designer Outlet.

What's nearby

  • Grosvenor Park - 7 min walk - 0.4 miles
  • Chester Town Hall - 13 min walk - 0.7 miles
  • Chester Cathedral - 13 min walk - 0.7 miles
  • Chester City Walls - 13 min walk - 0.7 miles
  • Chester Racecourse - 3 min drive - 1.3 miles

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 23 min drive

Restaurants

  • ‪Costa Coffee - ‬1 min walk
  • ‪The Cornerhouse - ‬6 min walk
  • ‪Town Crier - ‬1 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪The Cellar - ‬5 min walk

About this property

The Queen at Chester Hotel - Handwritten Collection

The Queen at Chester Hotel - Handwritten Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Make yourself at home in one of the 218 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this Victorian hotel include concierge services, wedding services, and a fireplace in the lobby.
Satisfy your appetite for dinner at the hotel's restaurant, V&A Restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. To-go breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
V&A Restaurant - This restaurant serves breakfast and dinner. Open daily.
V&A Lounge - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 13 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Things to do

  • Stereo

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 13 per night
  • A pet fee will be charged
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester

The Queen at Chester Hotel - Handwritten Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 536 out of 1004 reviews
Rating 8 - Good. 275 out of 1004 reviews
Rating 6 - Okay. 122 out of 1004 reviews
Rating 4 - Poor. 40 out of 1004 reviews
Rating 2 - Terrible. 31 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall a great stay
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast buffet.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff and location
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great central location, beautiful old hotel that's been modernized. Good breakfast, quiet room, comfortable bed.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , lovely staff , clean room .
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely air conditioned room, staff couldn’t be more helpful. Comfy bed. Lovely stay - thank you
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean & very nice hotel
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and friendly staff
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at a pleasant hotel and great customer service.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very comfortable
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Lovely old quaint hotel. Very grande with exceptional Aircon in this heat. Didn't have the breakfast but had lovely old rooms to eat in. Would definitely stay again
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Breakfast was great plenty of choice.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location room parking
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another nice stay. Had a newly decorated room and comfortable sleep with nice AC during the heat wave.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean cool room staff helpful and attentive breakfast good - outside spaces needed a bit of attention tables need clearing and cleaning outside.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff were polite & helpful, breakfast was good & well laid out
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean and comfortable room. Location perfect.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and the staff extremely helpful. The location was great and although opposite the station the room was quiet.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional and informative
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Great location, very central and easy to get around. Helpful and friendly staff. Pretty basic rooms but decent for the price (although the showers could do with an upgrade - barely able to take a decent shower due to the wall positioning over the bath).
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across the road from Chester station and good for commuting into Liverpool 👍👍
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before but it’s been renovated and the room was a great size everything clean and perfect. Staff lovely. breakfast was great too would stay here again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room staff were lovely and breakfast was top notch had such a lovely time
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room/July: Large room with air con. Good location next to the station. A ten minute walk to the city or Grosvenor Park. We had a pleasant stay. Room was clean.
Stayed 3 nights in Jul 2026