See all properties

Queens Hotel Cheltenham

Choose dates to view prices

Photo gallery for Queens Hotel Cheltenham

A restaurant with round tables, cushioned chairs, and a view of greenery through large windows.
A white building with arched windows and a sign reading "Life Queens."
A spacious lounge area with a fireplace, comfortable seating, and a decorative chandelier.
A view through a window with a view of a historic building with a clock tower and a dome.
A restaurant with a red interior, multiple dining tables and chairs, and large windows.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
The current price is $106
$89 nightly
$106 total
Total with taxes and fees
Aug 9 - Aug 10

Explore the area

View in a map
The Promenade, Cheltenham, England, GL50 1NN
  • Place, The Promenade
    ‪3 min walk‬
  • Place, Cheltenham Town Hall
    ‪4 min walk‬
  • Place, University of Gloucestershire
    ‪12 min walk‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

A neatly made bed with pillows, a bedside lamp, and three framed artworks on the wall.

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(43 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

A hotel room with a large bed, two bedside tables, a small round table, two armchairs, and a window with curtains.

Deluxe Double Room, 1 King Bed, Ensuite

8.8 out of 10
Excellent
(13 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

A hotel room with a large bed, two bedside tables, a small round table, two armchairs, and a window with curtains.

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.2 out of 10
Very good
(12 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Suite, 1 King Bed, Ensuite

A hotel room with a sofa, a wooden coffee table with a vase, a bed with a headboard, and a window with curtains.

Superior Suite, 1 King Bed, Ensuite

8.8 out of 10
Excellent
(6 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

A neatly made bed with white linens and a purple throw blanket, flanked by two bedside lamps and a nightstand.

Superior Double Room, 1 Queen Bed, Ensuite

9.0 out of 10
Wonderful
(7 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

A hotel room with a large bed, bedside lamps, a small table, a chair, and a window with curtains.

Superior Room, 1 Queen Bed, Ensuite, City View

8.4 out of 10
Very good
(10 reviews)
  • City view
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Double Room, 1 King Bed, Ensuite

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Executive Double Room, 1 King Bed, Ensuite

8.2 out of 10
Very good
(12 reviews)
  • 365 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room - 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Classic Room - 1 Queen Bed

  • 247 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Queen Bed
  • Free WiFi

DOUBLE DELUXE

  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Room - 1 King Bed

A hotel room with a large bed, a desk with a chair, a lamp, and a wardrobe.

Deluxe Room - 1 King Bed

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Similar properties

Bar (on property)
Holiday Inn Express Cheltenham by IHG
Cheltenham
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, 1,000 reviews
$93 nightly
The price is $112
Aug 23 - Aug 24
Total with taxes and fees
Holiday Inn Express Cheltenham by IHG

About the neighborhood

Cheltenham

A stay at Queens Hotel Cheltenham places you in the heart of Cheltenham, a short 4-minute walk from Cheltenham Town Hall and within 5 minutes by car from Cheltenham Racecourse. .This luxury hotel is 9 mi (14.6 km) from Gloucester Docks and 0.1 mi (0.1 km) from Imperial Gardens.

What's nearby

  • The Promenade - 3 min walk - 0.2 miles
  • Cheltenham Town Hall - 4 min walk - 0.3 miles
  • Everyman Theatre - 9 min walk - 0.5 miles
  • University of Gloucestershire - 12 min walk - 0.7 miles
  • Pittville Park - 16 min walk - 0.9 miles

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪Caffè Nero - ‬4 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪The Bayshill Inn - ‬6 min walk
  • ‪MooMoo Clubrooms Cheltenham - ‬7 min walk
  • ‪Sef Steakhouse - ‬3 min walk

About this property

Queens Hotel Cheltenham

Queens Hotel Cheltenham offers 84 accommodations with minibars and safes. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 84 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features concierge services, wedding services, and a fireplace in the lobby.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Victoria's, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Cheltenham? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Victoria's - This restaurant serves lunch and dinner. Open daily.
The Gold Cup Bar - This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (GBP 17 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Secured self parking fee: GBP 17 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1010 reviews
Rating 8 - Good. 258 out of 1010 reviews
Rating 6 - Okay. 79 out of 1010 reviews
Rating 4 - Poor. 29 out of 1010 reviews
Rating 2 - Terrible. 16 out of 1010 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
Great location, stayed many time, always great.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Micki

Clean rooms staff was excellent and parking was easy breakfast excellent Y
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable, quiet and very friendly staff all around.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
East parking, lovely helpful staff and great location to walk to town.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, super nice staff, very comfortable beds, and great for walkability in town. Loved staying here!
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building and a really comfortable bed!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well situated with a large car park. The rooms are comfortable and a wonderful breakfast and very pleasant staff. Perfect.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room - a bit too warm at times. Great location and staff were helpful n
Stayed 3 nights in May 2026
Verified review

8/10 Good

GRAHAM

Liked: Cleanliness
hotel is perfectly placed. cooked breakfast could have been hotter
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Maddie

Liked: Cleanliness, amenities, property conditions & facilities
The bed was so comfy and the staff were lovely :)
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, friendly and efficient staff, secure parking and easy access to the town.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Casandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a really nice part of town. Breakfast was lovely, various selections and well maintained. The name is very fitting for the property, an older Queen like aesthetic. Staff was always pleasant and helpful. Room was clean and cozy.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Neal

Liked: Cleanliness
Great location hotel smart and clean staff excellent
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the centre of things
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, friendly staff, great location. It would be perfect with some extra facilities and a thorough update in the bar area.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Jayson

Liked: Cleanliness, staff & service
Continental breakfast plus breakfast made to order
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Qeens previously. The room we had was good. Nice and clean but a noisy bar on opposite side of road so not great Thought breakfast was expensive at £20pp
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, excellent, Salmon and scrambled eggs were delicious!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing stay
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in a great location.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Suzy

Liked: Cleanliness, staff & service, amenities
Perfect location with great staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

pates

Liked: Cleanliness, amenities, property conditions & facilities
Amazing visit. Staff were amazing very happy
Stayed 1 night in Jan 2026
Verified review

8/10 Good

DAWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stat large room. Spotless. Ideal location
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

David

Liked: Amenities, property conditions & facilities
Everything was excellent. Very nice bedroom, comfortable bed. Very pleasant staff and a wonderful breakfast. The large car park is the best as well.
Stayed 1 night in Feb 2026