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CheapTickets Verified Reviews
Very good!
4.2 of 5 guest rating
Room type Options Nightly price Book
Deluxe Room, 1 King Bed
388 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Other room types
Superior Room, 1 Queen Bed
280 square feet
1 Queen Bed
Room sleeps 2 guests
Select dates to see price

Get an overview of this hotel
4-star hotel, walk to Cheltenham Town Hall

Popular property highlights

Free WiFi
Restaurant
Laundry facilities
Smoke-free property
24-hour front desk

Queens Hotel Cheltenham - MGallery is in the heart of Cheltenham, within a 5-minute walk of Imperial Gardens and Cheltenham Town Hall. This 4-star hotel is 3.1 mi (5 km) from Cheltenham Racecourse and 9.1 mi (14.6 km) from Sudeley Castle.

Make yourself at home in one of the 84 guestrooms featuring minibars and LED televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with showers feature hair dryers and slippers. Conveniences include phones, as well as safes and desks.

Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and concierge services. This hotel also features wedding services, a fireplace in the lobby, and barbecue grills.

Satisfy your appetite for lunch or dinner at the hotel's restaurant, Napier Restaurant, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee.

Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cheltenham? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Languages Spoken

  • English

Show all languages

Queens Hotel Cheltenham - MGallery

The Promenade, Cheltenham, England GL50 1NN

Renovations & Closures

Due to COVID-19, this property’s food and beverage options may be limited.

The property will be renovating from October 12 2020 to March 31 2021 (completion date subject to change). The following areas are affected:

  • Exterior

During renovations, the hotel will make every effort to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1292 square feet (120 square meters) include conference space. This business-friendly hotel also offers a library, tour/ticket assistance, and barbecue grills. Concierge services and wedding services can be provided. Parking is available onsite for a surcharge.

Queens Hotel Cheltenham - MGallery is a smoke-free property.

  • Barbecue grill(s)
  • Library
  • Express check-in
  • Bar/lounge
  • Coffee/tea in common areas
  • Elevator
  • 24-hour front desk
  • Conference space
  • Porter/bellhop
  • Restaurant
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free WiFi
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Smoke-free property
  • Conference space size (meters) - 120
  • Luggage storage
  • Breakfast available (surcharge)
  • Concierge services
  • Conference space size (feet) - 1292
  • Banquet hall
  • Laundry facilities
  • Total number of rooms - 84
  • One meeting room
  • Number of floors - 4
  • Wedding services
  • Airport transportation (surcharge)
  • Garden
  • Fireplace in lobby
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish
  • Arabic
  • Czech
  • Hungarian
  • Lithuanian
  • Polish
  • Turkish

Parking

Self parking (surcharge) , Valet parking (surcharge)

Room Amenities

Queens Hotel Cheltenham - MGallery offers 84 accommodations with minibars and safes. 40-inch LED televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Wheelchair accessible
  • Minibar
  • Daily housekeeping
  • Phone
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Turndown service
  • Free bottled water
  • Slippers
  • Shower only
  • Satellite TV service
  • Free WiFi
  • Partially open bathroom
  • Connecting/adjoining rooms available
  • LED TV
  • Towels provided
  • Linens provided
  • Number of bathrooms - 1
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
  • Wardrobe or closet
  • Bed sheets not available

Where to Eat

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.

Napier Restaurant - This restaurant serves lunch and dinner.

The Gold Cup Bar - This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Things to Do

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.

Pet Policy

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for lunch and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

One child stays free

Service animals are allowed

Service animals are exempt from fees/restrictions

UnionPay

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Debit cards

No gap period between guest stays

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 17.50 per person (approximately)
  • Self parking fee: GBP 14 per night (in/out privileges)
  • Valet parking fee: GBP 14 per night
  • Late check-out fee: GBP 60 (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Cheltenham Mercure
  • Hotel Mercure Cheltenham
  • Mercure Cheltenham Hotel
  • Mercure Cheltenham Queen's
  • Mercure Cheltenham Queen's Hotel
  • Mercure Hotel Cheltenham
  • Mercure Queen's Hotel
  • Queen's Cheltenham
  • Queen's Cheltenham Hotel
  • Queen's Hotel Cheltenham
  • Queens Hotel Cheltenham MGallery Collection
  • Queens Hotel MGallery Collection
  • Queens Cheltenham MGallery Collection
  • Queens MGallery Collection
  • Queens Hotel Cheltenham
  • Mercure Cheltenham
  • Queens Cheltenham Mgallery
  • Queens Hotel Cheltenham - MGallery Hotel
  • Queens Hotel Cheltenham - MGallery Cheltenham
  • Queens Hotel Cheltenham - MGallery Hotel Cheltenham

We should mention

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for lunch and dinner, and also through room service.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Awards & Affiliations

The property is a member of Historic Hotels of the World.

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