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Malmaison Cheltenham

4.0 star property

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Photo gallery for Malmaison Cheltenham

Breakfast, lunch, dinner served; British cuisine
Front of property
Breakfast, lunch, dinner served; British cuisine
Lobby sitting area
Club Deluxe Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Business services
$108
$90 nightly
$108 total
Total with taxes and fees
Mar 22 - Mar 23

Explore the area

View in a map
Bayshill Road, Cheltenham, England, GL50 3AS
  • Place, The Promenade
    ‪7 min walk‬
  • Place, Cheltenham Town Hall
    ‪7 min walk‬
  • Place, Everyman Theatre
    ‪9 min walk‬

Room options

View all photos for Cosy Double

Cosy Double | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Cosy Double

9.0 out of 10
Wonderful
(24 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Standard Double Room

8.4 out of 10
Very good
(19 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room

Club Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Club Room

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Club Deluxe Twin

Club Deluxe Twin | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Club Deluxe Twin

  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe Room

Club Deluxe Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Club Deluxe Room

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | Living area | Flat-screen TV

Signature Suite

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Similar properties

Bar (on property)
Holiday Inn Express Cheltenham by IHG
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very Good, 1,001 reviews
$85 nightly
The price is $102
Mar 8 - Mar 9
Total with taxes and fees
Holiday Inn Express Cheltenham by IHG

About the neighborhood

Cheltenham

With a stay at Malmaison Cheltenham in Cheltenham, you'll be within a 5-minute drive of Cheltenham Racecourse and Parabola Arts Centre. .This hotel is 0.2 mi (0.4 km) from Imperial Gardens and 0.4 mi (0.6 km) from Cheltenham Town Hall.

What's nearby

  • Imperial Gardens - 4 min walk - 0.3 miles
  • The Promenade - 7 min walk - 0.4 miles
  • Cheltenham Town Hall - 7 min walk - 0.4 miles
  • Everyman Theatre - 9 min walk - 0.5 miles
  • University of Gloucestershire - 12 min walk - 0.7 miles

Getting around

  • Cheltenham Spa Station - 18 min walk

Restaurants

  • ‪Cafe Nero - ‬7 min walk
  • ‪The Bayshill Inn - ‬6 min walk
  • ‪The Ivy Montpellier Brasserie - ‬2 min walk
  • ‪No 131 - ‬4 min walk
  • ‪John Gordons - ‬4 min walk

About this property

Malmaison Cheltenham

Malmaison Cheltenham offers 61 accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Stay in one of 61 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a hair salon. This hotel also features wedding services and a banquet hall.
Satisfy your appetite for lunch or dinner at Chez Mal Brasserie, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7 AM and 10 AM and on weekends between 8 AM and 11:00 AM.
Chez Mal Brasserie - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per night)
  • Limited onsite self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.00 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

Property is also known as

Malmaison Cheltenham Hotel
Malmaison Cheltenham Hotel
Malmaison Cheltenham Cheltenham
Malmaison Cheltenham Hotel Cheltenham

Malmaison Cheltenham Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 503 out of 1004 reviews
Rating 8 - Good. 313 out of 1004 reviews
Rating 6 - Okay. 107 out of 1004 reviews
Rating 4 - Poor. 60 out of 1004 reviews
Rating 2 - Terrible. 21 out of 1004 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025

8/10 Good

Samantha

Nice big rooms
Stayed 1 night in Nov 2025

10/10 Excellent

MIKE, MAYFIELD

Liked: Cleanliness, amenities, property conditions & facilities
All was perfectly lovely
Stayed 1 night in Nov 2025

10/10 Excellent

Geoff

Stayed 1 night in Nov 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2025

8/10 Good

Ann L

Liked: Cleanliness, staff & service, amenities
Very clean. No magnifying mirror and very dark!
Stayed 2 nights in Nov 2025

10/10 Excellent

Kim

Perfect
Stayed 1 night in Nov 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay here.
Stayed 1 night in Nov 2025

8/10 Good

Beverly

Stayed 1 night in Nov 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Rob Fairhurst

Stayed 2 nights in Oct 2025

10/10 Excellent

David

Stayed 3 nights in Oct 2025

6/10 Okay

Timothy

Liked: Staff & service

1 night stay

Nice hotel but a bit tired- the rooms need a clean and freshen up, including the bathroom. Nice but looking tired. Comfy bed and pillows, good price
Stayed 1 night in Oct 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
….
Stayed 1 night in Oct 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service

Nice staff

Nice staff, underground parking very awkward and not really suitable for a large car. Beds weren’t the best as the mattress dipped in the middle, the sink in the bathroom was slow to drain. But other than that it was a good stay with nice staff, good breakfast, nice hotel in a nice location.
Stayed 2 nights in Oct 2025

10/10 Excellent

Caroline Anne

Stayed 2 nights in Oct 2025

6/10 Okay

Martyn

Traveled with partner
Liked: Cleanliness, staff & service
Lovely hotel. Staff great. Very disappointed that not made aware at time of booking that there was a wedding which meant no food available to order and parts of hotel not accessible. Room 130 was very noisy and not the best nights sleep.
Stayed 1 night in Oct 2025

10/10 Excellent

kate

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Sep 2025

10/10 Excellent

Devante

Stayed 1 night in Sep 2025

8/10 Good

Natasha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean. We stayed in Cheltenham for a wedding so unfortunately didn’t visit the rest of the hotel as we were short of time but it appeared to be very chic
Stayed 1 night in Sep 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel, needs improving

Pretty nice hotel but I was disappointed at little things in the room that didn't work- a lot of switches that didn't activate anything; shower head pointed directly onto the sloped edge of the bath so both me and my partner slipped when trying to shower (yes I know there is a bath mat provided but I also didn't expect to be showering on a hill). Service at breakfast was poor considering it was the last hour of breakfast and there were only two other parties dining. Food was good but service staff spent more time clearing other empty tables than removing our dirty plates that had collected as you would expect during a continental breakfast. And it wasn't like we overstayed our welcome past the 10am end of the breakfast slot.
Stayed 1 night in Aug 2025

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel - breakfast could be better

This is a nice hotel, well placed in a quiet quarter, and close to the shops and eateries of the town, It was clean and the bedroom of a good size. Only complaint was the breakfast where the service was slow and the staff "sullen" (the rest were very helpful and pleasant). The Americano coffee, out of a machine, was pretty tasteless.
Stayed 2 nights in Aug 2025