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The Charles Hotel

Property class: 3

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Photo gallery for The Charles Hotel

A hotel room with a large bed, a dark headboard, and a flat-screen TV mounted on the wall.
The Charles Hotel with a reception area, a terrace, and a sign listing amenities such as 24-hour portage, television, wifi, breakfast, and a reception lounge.
A reception area with a modern design, featuring a reception desk, a large digital screen displaying an abstract image, and ambient blue lighting.
A restaurant with tables and chairs, blue lighting, and a modern interior design.
A modern bar area with a counter, shelves with bottles, and a blue-lit ceiling.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Business services
  • Bar
  • Housekeeping
The current price is $95
$79 nightly
$95 total
Total with taxes and fees
Oct 7 - Oct 8

Explore the area

View in a map
15 New Road, Chatham, England, ME4 4QJ
  • Place, Central Theatre
    ‪3 min walk‬
  • Place, Historic Dockyard Chatham
    ‪16 min walk‬
  • Place, Rochester Castle
    ‪3 min drive‬

Room options

View all photos for Double Room

A neatly made bed with white linens, a brown bedspread, and two rolled towels.

Double Room

  • 300 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, 1 Twin Bed, Non Smoking

A hotel room with a large bed, a headboard, a rolled white towel, a blue pillow, and a door in the background.

Single Room, 1 Twin Bed, Non Smoking

  • 250 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Triple Room

A hotel room with a large bed, a dark headboard, and a flat-screen TV mounted on the wall.

Deluxe Triple Room

  • 300 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

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  • Parking included
  • Free WiFi
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3.6 out of 5, 709, 709 reviews
$73 nightly
The price is $88
Sep 16 - Sep 17
Total with taxes and fees
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About the neighborhood

Chatham

When you stay at The Charles Hotel in Chatham, you'll be in the historical district, within a 10-minute walk of Central Theatre and Great Lines Heritage Park. .This hotel is 12.8 mi (20.6 km) from Leeds Castle and 27.4 mi (44.1 km) from River Thames.

What's nearby

  • Central Theatre - 3 min walk - 0.2 miles
  • Medway Little Theatre - 15 min walk - 0.8 miles
  • Historic Dockyard Chatham - 16 min walk - 0.9 miles
  • Rochester Castle - 3 min drive - 1.5 miles
  • Rochester Cathedral - 3 min drive - 1.5 miles

Getting around

  • Chatham Station - 3 min walk
  • London (SEN-Southend) - 68 min drive

Restaurants

  • ‪The Thomas Waghorn - ‬4 min walk
  • ‪Gurkha Fire - ‬3 min walk
  • ‪Greggs - ‬13 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Burger King - ‬7 min walk

About this property

The Charles Hotel

The Charles Hotel offers 20 accommodations with coffee/tea makers and hair dryers. 28-inch flat-screen televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Stay in one of 20 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.
At The Charles Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include complimentary newspapers in the lobby, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
The Charles Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 3:00 PM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property is also known as

Charles Hotel Chatham
The Charles Hotel Hotel
The Charles Hotel Chatham
The Charles Hotel Hotel Chatham

The Charles Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 66 out of 214 reviews
Rating 8 - Good. 65 out of 214 reviews
Rating 6 - Okay. 28 out of 214 reviews
Rating 4 - Poor. 18 out of 214 reviews
Rating 2 - Terrible. 37 out of 214 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Noa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on the 2rd floor and the steps were very narrow for walk up and down on. Found it a bit risky. But overall cheap and cheerful
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Gavin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water today. So no shower, so not happy.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Sarah

Liked: Cleanliness, staff & service
I chose this hotel due to its proximity to the venue I needed to visit and the fact that it had parking. So 10 out of 10 for that. I wasn't really fussed about anything else. They did offer me a full english breakfast for £10 so I had that - it was reasonable. The room was clean but a bit small, view to the street, a bit noisy obviously. Bed was comfy. Staff were very helpful. So all in all, I would say I got what I paid for. yes, I would use it again if visitng that area.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location, close to shops, restaurants etc. Room was good size, clean and well maintained.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Welcoming and Friendly at reception, room clean and comfortable Good location all near the local attractions
Stayed 1 night in Sep 2022
Verified review

2/10 Terrible

Graham

Disliked: Amenities, property conditions & facilities
Budget two nights but having no hot water until a staff member came to the room with a drill and screwdriver to sort was not great. The shower pressure was very poor also. Dog smell on the stairs up to the room in the hotel. It states on the hotel facilities an iron and ironing board. What I was given to use was shocking and the iron ended up marking my shirt. I appreciate it was cheap but I will nevwe stay here again.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice polite staff and friendly service.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a prime location for transport and you have easy access to local shops restaurants and a lot of history
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

June

Liked: Staff & service, property conditions & facilities, room comfort

warm and pleasent

this hotel was as good as it gets for the money ,warm and cosy.
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

Everything about the hotel was brilliant. The guys down at reception were really helpful and welcoming, if we were staying in the area again I would definitely use them in future!
Stayed 1 night in Dec 2017
Verified review

10/10 Excellent

Zack

Liked: Amenities, property conditions & facilities
Yh really good
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Diane

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beding and towels were clean.Bed comfortable.
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

Beverly

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very friendly and helpful staff. Room was freezing and no window in room!!! Very strange little room. There was a window which couldn’t open into the inside corridor!
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks really good from the outside and on the pictures, but it’s an absolutely hell hole
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Eliana

Liked: Cleanliness, staff & service
Disliked: Amenities
Please note that the stairs from the car park to the back of the hotel are not for the faint hearted in rain! Metal circular stairs with a tight wind is not something that is fun with baggage. Similarly the stairs to my room were also quite tight with baggage. This is important for many to note. I was on the 2nd floor. But the bigger issue for me was the shower. I did not raise this with reception as it was nearly midnight at the time. The shower temperature fluctuated between scalding (highly dangerous) to very cold regardless of what I did. I managed to negotiate the time as it moved from one to the other in order to shower but as it was very weak it was not a great experience. On a positive note, the room was clean, tidy and with plenty of sockets.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

See you next time! 👍

I was visiting family, so just required a base. The hotel was ideal and I spent 3 nights/4 days in the area. I would definitely stay at the hotel again, as I regularly visit my family.
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Fatai

Good
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Mark

Disliked: Property conditions & facilities

Eaten alive

I was absolutely eaten alive by bed bugs, had them jumping all over me in the night.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room, fantastic restaurant

Really large triple/family room, could have got another bed or two in and still had space to wonder about. Comfy bed, good bathroom, breakfast didn't start til 7.30 so had to miss that as I had an early start, however, they also have a restaurant next door, had a very tasty curry. Will be back, not very much onsite parking but plenty of free street parking out front that is free 7pm til 8 am. Will be back if i'm in the area, hopefully not such an early start so I can try the breakfast, hope it's as good as the curry.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

DAVIES

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No mobility & disabled access. No elevator. Very noisy area. Tiny rooms. Very old building, unfitted for hotel lodger. Very dirty old narrow garage.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities

Do not stay

I registered my car on their ipad at reception, but have still received a fine for staying in the car park. Tried to contact the hotel, but have been completely ignored....
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

Phil

Disliked: Amenities
I thought my booking included breakfast but it didn’t
Stayed 2 nights in Jun 2025
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor check in service, rooms had a bad smell and the bathroom was so small it was difficult to move around and get into the shower.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent short stay at the Charles Hotel Chatham.

The Charles Hotel is very handy for the centre of Chatham. The room and en-suite toilet were very clean. The shower is excellent. The bed was very comfortable. The staff were friendly. It is very near the Station. On the downside the tv had no stations and the road outside is very busy but there is secondary glazing which helped. We didn’t eat there. Overall it was excellent.
Stayed 3 nights in Jun 2022