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Hotel Cailler

4.0 star property

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Photo gallery for Hotel Cailler

Indoor pool, 2 outdoor pools, sun loungers
Premium bedding, minibar, in-room safe, desk
Terrace/patio
Premium bedding, minibar, in-room safe, desk
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
$414
$391 nightly
$414 total
Total with taxes and fees
Mar 23 - Mar 24

Explore the area

View in a map
Gros plan 28, Charmey, FR, 1637
  • Place, Gruyère Pays-d'Enhaut Regional Nature Park
    ‪1 min walk‬
  • Place, Charmey Aventures
    ‪6 min walk‬
  • Place, Charmey Gondola
    ‪8 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪68 min drive‬

Room options

View all photos for Double Room

Premium bedding, minibar, in-room safe, desk

Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (south)

Premium bedding, minibar, in-room safe, desk

Double Room (south)

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite (North)

Junior Suite (North) | Premium bedding, minibar, in-room safe, desk

Junior Suite (North)

  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite (South)

Junior Suite (South) | Premium bedding, minibar, in-room safe, desk

Junior Suite (South)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 301 sq ft
  • Sleeps 4
  • 1 Double Bed

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  • Pet friendly
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4.3 out of 5, Excellent, 49 reviews
$236 nightly
The price is $252
Mar 22 - Mar 23
Total with taxes and fees
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About the neighborhood

Charmey

Located in Charmey, Hotel Cailler is in the mountains, a 1-minute drive from Charmey Gondola and 12 minutes from Maison Cailler Swiss Chocolate Factory. .This family-friendly hotel is 7.1 mi (11.4 km) from HR Giger Museum and 7.1 mi (11.4 km) from Castle of Gruyeres.

What's nearby

  • Gruyère Pays-d'Enhaut Regional Nature Park - 1 min walk - 0.0 miles
  • Le Petit - Ganet - 1 min walk - 0.0 miles
  • Charmey Aventures - 6 min walk - 0.4 miles
  • Charmey Gondola - 8 min walk - 0.4 miles
  • Castle of Gruyeres - 15 min drive - 6.7 miles

Getting around

  • Gruyeres Station - 15 min drive
  • Bern (BRN-Belp) - 67 min drive

Restaurants

  • ‪Café-Restaurant des Remparts - ‬14 min drive
  • ‪Nestlé - ‬11 min drive
  • ‪Le Chalet de Gruyères - ‬14 min drive
  • ‪L'abri Des Marches - ‬14 min drive
  • ‪Restaurant Hôtel de Ville - ‬14 min drive

About this property

Hotel Cailler

Family-friendly hotel with 2 restaurants, 8-minute walk to Charmey Gondola
Hotel Cailler offers 63 accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Charmey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a hot tub and a sauna.

Guests under 4 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Make yourself at home in one of the 63 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a sauna. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and ski storage.
Enjoy local cuisine at le bistro, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and multilingual staff. Planning an event in Charmey? This hotel has 484 square feet (45 square meters) of space consisting of conference space and 8 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 8:00 AM and 10:00 AM.
Le bistro - This restaurant specializes in local cuisine and serves lunch and dinner.
Quatre Saisons - This restaurant specializes in local cuisine. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • le bistro
  • Quatre Saisons

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 484 square feet of conference space
  • 8 meeting rooms
  • Business center

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from June 21 to June 26:
  • Spa

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 80.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.00 per person, per night. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: CHF 80.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Guests under 4 years old are not allowed in the swimming pool or hot tub

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Cailler Charmey
Hotel Cailler
Hotel Cailler Charmey
Cailler Hotel Charmey
Hotel Cailler Hotel
Hotel Cailler Charmey
Hotel Cailler Hotel Charmey

Hotel Cailler Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 94 out of 156 reviews
Rating 8 - Good. 51 out of 156 reviews
Rating 6 - Okay. 5 out of 156 reviews
Rating 4 - Poor. 5 out of 156 reviews
Rating 2 - Terrible. 1 out of 156 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Changrok

Liked: Cleanliness, staff & service, amenities
beautiful and convenient place
Stayed 1 night in Mar 2024

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room - good food and good buffet breakfast Enjoyed easy access to thermal baths Poor wifi - sometimes did not work for hours
Stayed 3 nights in Dec 2023

10/10 Excellent

Luis Felipe

Stayed 1 night in Jul 2023

10/10 Excellent

Sacha

Stayed 1 night in Apr 2023

8/10 Good

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 days in couple for relaxing ! We spent really good time and relaxed ... Restaurant was really excellent as well !
Stayed 1 night in Mar 2020

8/10 Good

Anita

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel with convenient access to spa

The hotel is conveniently located to visit both the town of Gruyeres and the Cailler chocolate factory. The hotel is well equipped with clean, modern rooms. The best feature, though, is the underground tunnel to connect to the spa. After traveling, we enjoyed almost 3 hours in the various pools, saunas, etc. With indoor and outdoor options, there was something for everyone.
Stayed 1 night in Sep 2019

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible hotel

Amazing hotel with very friendly staff. Breakfast buffet is the best that I’ve ever had. Great food for dinner at their restaurant too. Very clean and will love to come back.
Stayed 2 nights in Sep 2019

10/10 Excellent

DIMITRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un paradis cache

A brilliantly run hotel. Everything from the famous Spa to the less famous ris-de-veau seved by the chef is brilliant. Helpful and knowledgable staff. High spec and quality rooms.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Bryan, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absoulte amazing place set in some of the most beautiful scenery in the world.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Short stay in Charmey

The overall assessment is that it is a very nice hotel. Many travelers from the US will be surprised by the high price relative to the services available at the hotel but this is more a testimony of how expensive Switzerland is rather than the lack of services available for that price range. I received a room with 2 twin beds and they were more children-size than for adults. Colleagues traveling with me who were booked in a double bed were very satisfied. The breakfast buffet is excellent, and the staff very attentive. The location is great ( but you will need a car to get around).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice week-end trip near the mountains

Great snowshoe treck up to the Vounetse and hot bath! Salad buffet of Sunday evening was very average, but breakfast Monday morning excellent (we didn't catch the famous buffet)

10/10 Excellent

Dominique

Stayed 2 nights in Jan 2024

8/10 Good

Fabrice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle vue sur la montagne
Stayed 1 night in Oct 2025

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel très typique tout en bois. Les chambres sont très confortabl
Stayed 1 night in Oct 2025

10/10 Excellent

René

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles top
Stayed 1 night in Aug 2025

10/10 Excellent

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Fabrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich empfehle das Hotel Cailler sehr. Gerne auch für einen längeren Aufenthalt. Das Zimmer war wunderbar, die Ausrichtung eher weniger, da das Fenster zum Hintereingang des Hotels führt und mit Emissionen gerechnet werden muss.
Stayed 1 night in Apr 2025

4/10 Poor

Patrick

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Ne vaut pas le prix ni le détour

Pour un quatre étoiles accueil pas à la hauteur: problème d’explication pour les bornes de recharge électrique. Pas capable de m’aider suite à un problème technique de la borne. Très compliqué de se connecter au Wifi. Problème technique de la télévision dans la chambre avec plus d’une heure d’attente. Vu le prix, organisation pas à la hauteur !
Stayed 2 nights in Feb 2025

10/10 Excellent

Nathalia

Stayed 2 nights in Jan 2025

10/10 Excellent

Monika

Stayed 1 night in Sep 2024

10/10 Excellent

Marie

Traveled with partner
Liked: Property conditions & facilities
Endroit magnifique où l’on peut profiter de la vue et des bains
Stayed 1 night in Jul 2024