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Comfort Inn Matthews - Charlotte

2.5 star property

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Lobby
Lobby
Free daily buffet breakfast
Business center
Down comforters, pillowtop beds, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$91
$79 nightly
$91 total
Total with taxes and fees
Feb 8 - Feb 9

Explore the area

View in a map
1718 Windsor Crossing Dr., Matthews, NC, 28105
  • Place, Novant Health Matthews Medical Center
    ‪4 min drive‬
  • Place, Matthews Heritage Museum
    ‪4 min drive‬
  • Place, Spectrum Center
    ‪17 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(110 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(95 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Free daily buffet breakfast
Sleep Inn Matthews - Charlotte
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
3.8 out of 5, Good, 944 reviews
$71 nightly
The price is $82
Feb 1 - Feb 2
Total with taxes and fees
Sleep Inn Matthews - Charlotte

About the neighborhood

Matthews

With a stay at Comfort Inn Matthews - Charlotte in Matthews, you'll be within a 15-minute drive of Spectrum Center and Bojangles' Coliseum. .This hotel is 10.6 mi (17.1 km) from Charlotte Convention Center and 11.2 mi (18 km) from Bank of America Stadium.

What's nearby

  • Novant Health Matthews Medical Center - 4 min drive - 2.3 miles
  • Matthews Heritage Museum - 4 min drive - 2.3 miles
  • Spectrum Center - 17 min drive - 12.6 miles
  • Charlotte Convention Center - 18 min drive - 13.0 miles
  • Carowinds Theme Park - 23 min drive - 25.8 miles

Getting around

  • Charlotte Station - 20 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 30 min drive

Restaurants

  • ‪Chick-fil-A - ‬6 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Hibachi Buffet Sushi and Grill - ‬6 min walk
  • ‪Krispy Kreme - ‬11 min walk
  • ‪Miki's Restaurant - ‬19 min walk

About this property

Comfort Inn Matthews - Charlotte

Hotel in Matthews with a 24-hour fitness center and a seasonal outdoor pool
Comfort Inn Matthews - Charlotte offers 93 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature down comforters. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 15 years old are not allowed in the swimming pool or fitness facility.

Make yourself at home in one of the 93 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Enjoy recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
A complimentary buffet breakfast is served daily.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Matthews? This hotel has 1798 square feet (167 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,798 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 15
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 15 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Guests under 15 years old are not allowed in the swimming pool or fitness facility, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision

Property is also known as

Comfort Inn Hotel Matthews
Comfort Inn Matthews
Comfort Inn Matthews Charlotte Hotel
Comfort Inn Matthews Charlotte
Matthews Comfort Inn
Comfort Inn Charlotte Hotel
Comfort Inn Matthews Charlotte
Comfort Inn Matthews - Charlotte Hotel
Comfort Inn Matthews - Charlotte Matthews
Comfort Inn Matthews - Charlotte Hotel Matthews

Comfort Inn Matthews - Charlotte Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 542 out of 1103 reviews
Rating 8 - Good. 299 out of 1103 reviews
Rating 6 - Okay. 127 out of 1103 reviews
Rating 4 - Poor. 74 out of 1103 reviews
Rating 2 - Terrible. 61 out of 1103 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Darnell

Liked: Staff & service
Stale smoke smell
Stayed 1 night in Oct 2025

4/10 Poor

Hailemariam, Windsor

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room has musty/moldy smell! Closet made my clothes smell bad. Carpet was peeled, shower doors were damaged - no towel hanger/hook, Iron not working. The carpet in the room was not properly vacuumed. The place needs complete renovation!
Stayed 2 nights in Oct 2025

8/10 Good

Crystal

Liked: Amenities
Solo traveler; quiet and I got a good night of rest
Stayed 1 night in Oct 2025

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was alright. The room was good, comfortable beds. Friendly staff. Hotel is in a good location with a variety of stores around the hotel.
Stayed 1 night in Oct 2025

8/10 Good

Dijonnaise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great staff was helpful polite and courteous. I would recommend your hotel for anyone who needs accommodations for a place to visit.
Stayed 2 nights in Oct 2025

6/10 Okay

Ashley

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2025

6/10 Okay

Keva

Liked: Staff & service
Disliked: Property conditions & facilities
I’ll rather not
Stayed 2 nights in Oct 2025

6/10 Okay

Kimberly

Liked: Staff & service, property conditions & facilities, room comfort
Every time I come to that area which is pretty often I stay there and this time it wasn't good.I just felt like my room had a really bad smell.But it was more like water drying on carpet, smell something that the hotel of course, couldn't help and my refrigerator froze my milk and my diet cokes and made the biggest mess in there.And I couldn't get anything to work right.And the air conditioning was even off.Normally like I said, I love it there.And whenever I come back, I'll stay there again.But this time it wasn't good.I really think that it's time for that hotel to really, really check their water situation.And their air conditioning et cetera, and get some new refrigerators.
Stayed 3 nights in Sep 2025

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, room comfort
We booked two rooms for family. One room seemed fine, however: the other had issues with the heating/air conditioning unit. We had trouble adjusting it to a comfortable temperature. The room was warm at first but became very cold at night. Since we only stayed two nights, I notified the front desk at check out.
Stayed 2 nights in Oct 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean room, reasonably priced.
Stayed 1 night in Oct 2025

10/10 Excellent

Ruben

Stayed 3 nights in Oct 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Aidan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was AMAZING! Savannah at the front desk is the true definition of a professional. We had to change rooms due to a smell and unfinished carpet, she took care of us promptly. Beds are super-comfy and rooms spacious. Plenty of dining options nearby, I went to Moochie’s Tavern (open late on weekends). Breakfast is tasty and offers bacon. Love the coffee machine. I stayed here to be further away from the hustle and bustle of Charlotte, this was a great change of pace. Will definitely consider a return in the future!
Stayed 1 night in Oct 2025

2/10 Terrible

Valinda

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room had mold on the ceiling, in the bathroom, and on the curtains. The room was filthy. This was the worst Comfort Inn I have ever stayed in.
Stayed 1 night in Oct 2025

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Family-friendly
Stayed 3 nights in Oct 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Stephon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Maria

Stayed 1 night in Oct 2025

10/10 Excellent

Tena

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Oct 2025

6/10 Okay

Eleonora

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The gym is terrible. Equipment is broken, what few things are there. Blinds are broken. The hotel room itself smelled bad. Carpet was wet feeling.
Stayed 1 night in Oct 2025

10/10 Excellent

Forest

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Some difficult communication interaction. Breakfast hours too short and did not provide non pork meats
Stayed 4 nights in Sep 2025

10/10 Excellent

Shamir

Stayed 1 night in Oct 2025

8/10 Good

Nora

Liked: Cleanliness, staff & service, room comfort
The affordability was great for ehat we needed. Good location close to shopping & restaurants. The hotel was pretty clean overall but did smell q bit funny. Didn't ruin the stay at all though. The staff was friendly.
Stayed 2 nights in Oct 2025

8/10 Good

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service
Comfortable, large rooms. Safe area. Staff very nice and helpful. Lots of shopping and dining options nearby.
Stayed 1 night in Sep 2025