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Charlevoix Inn & Suites SureStay Collection by Best Western

2.0 star property

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Exterior
Lobby
Pool
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillowtop beds, iron/ironing board, free cribs/infant beds
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
$77
$69 nightly
$77 total
Total with taxes and fees
Jan 19 - Jan 20

Explore the area

View in a map
800 Petoskey Ave, Charlevoix, MI, 49720
  • Place, Lake Charlevoix
    ‪7 min walk‬
  • Place, Artform Fabricating
    ‪7 min walk‬
  • Place, Lake Chalevoix Depot Beach
    ‪13 min walk‬
  • Airport, Pellston, MI (PLN-Pellston Regional)
    ‪64 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(30 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View

  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

Suite, 1 King Bed, Patio, Courtyard View (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby
AmericInn by Wyndham Charlevoix
  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
4.1 out of 5, Very Good, 980 reviews
$65 nightly
The price is $73
Jan 25 - Jan 26
Total with taxes and fees
AmericInn by Wyndham Charlevoix

About the neighborhood

Charlevoix

With a stay at Charlevoix Inn & Suites SureStay Collection by Best Western in Charlevoix, you'll be next to a golf course, within a 5-minute drive of Lake Michigan and Artform Fabricating. .This golf hotel is 0.8 mi (1.3 km) from Mt. McSauba Recreation Area and 0.8 mi (1.3 km) from Lake Chalevoix Depot Beach.

What's nearby

  • Lake Charlevoix - 7 min walk - 0.4 miles
  • Artform Fabricating - 7 min walk - 0.4 miles
  • Lake Chalevoix Depot Beach - 13 min walk - 0.7 miles
  • Mt. McSauba Recreation Area - 16 min walk - 0.9 miles
  • Mushroom House - 5 min drive - 1.9 miles

Getting around

  • Cherry Capital Airport (TVC) - 59 min drive

Restaurants

  • ‪Harbor View Cafe - ‬3 min drive
  • ‪Charlevoix Dairy Grille - ‬4 min drive
  • ‪The Bridge Street Tap Room - ‬3 min drive
  • ‪The Villager Pub - ‬3 min drive
  • ‪Pizza Hut - ‬4 min drive

About this property

Charlevoix Inn & Suites SureStay Collection by Best Western

Hotel with free breakfast, near Lake Michigan
Charlevoix Inn & Suites SureStay Collection by Best Western offers 60 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature pillowtop mattresses. 39-inch LED televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Charlevoix hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 60 air-conditioned rooms featuring microwaves and iPod docking stations. Your room comes with a pillowtop bed. 39-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as a hot tub or take in the view from a garden. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 9-hole adjacent golf course
  • Hot tub
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 39-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and outdoor lighting

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charlevoix Inn
Charlevoix Hotel Charlevoix
Charlevoix Inn And Suites
Charlevoix Inn Suites
Charlevoix Inn Suites SureStay Collection by Best Western

Charlevoix Inn & Suites SureStay Collection by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1000 reviews
Rating 8 - Good. 293 out of 1000 reviews
Rating 6 - Okay. 185 out of 1000 reviews
Rating 4 - Poor. 102 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Angela, East China

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Erik

Traveled with family
Disliked: Staff & service

I wouldn't stay here if it was free!

This might have been the worst hotel, in regards to service, that I have ever stayed. The check-in process was good and the guy that checked us in was very nice. Sadly, everyone else that I witnessed at the front desk never smiled when they were talking to me, or anyone else. Or, when we walked past the desk, they never looked up from their computer to even acknowledge you. The rooms had a little issue as well. The fluorescent lights above the bed and desk area did not all work. There was mold in the shower. When we opened up the window, there were a pile of dead flies in the corner of the sill. They put us in an adjoining room without asking if that was ok. Back in my hotel days, we made sure it was good with the guest before we put them in the room. If it was all we had, then we let them know instead of them being surprised by it. We could hear our neighbors talking very easily. The people above us were very heavy footed, so you could hear every step they made. When I asked about checking out early, I was told that there was a early check out penalty. What?? We were staying from Saturday to Wednesday, check out on Thursday. I asked on Monday evening and I was told that if I checked out early, they were going to charge me through Wednesday. I have never heard of that. I will never stay at this hotel again.
Stayed 5 nights in Oct 2025

2/10 Terrible

Kurt

Disliked: Staff & service
We traveled 6 hrs. and made reservations there because there was a hottub. Upon arrival late in the evening, the hottub was unavailable! The pool had COLD water being pumped into as verified by other guests, also. When brought to management attention, they sai “you could have went somewhere else! Again. ARRIVING IN THE EVENING
Stayed 1 night in Oct 2025

8/10 Good

Sheryl and William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly good selection of food for breakfast; however, very crowded and hard to find place to sit. Room nice with king bed.
Stayed 1 night in Oct 2025

6/10 Okay

Gregory, Naples

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Oct 2025

4/10 Poor

Robert

Traveled with family
Liked: Staff & service
Tiny room . Like a three story motel. Room did not warrent the price per night of $304.
Stayed 5 nights in Oct 2025

8/10 Good

Clinton

Liked: Cleanliness, staff & service
The property was very pet and family friendly!
Stayed 2 nights in Oct 2025

6/10 Okay

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very very small , had to move to a suite to accommodate two adults and one child! Expensive move but necessary! Hot tub out of order and pool was freezing!
Stayed 2 nights in Oct 2025

10/10 Excellent

Dominique

Stayed 4 nights in Oct 2025

10/10 Excellent

Mary

Liked: Cleanliness
Clean slightly dated hotel. Bed was comfortable, breakfast was good, staff are lovely. Didn’t use pool or hot tub.
Stayed 2 nights in Oct 2025

2/10 Terrible

Linda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Ron

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
This property was reasonably priced. Staff was friendly Breakfast good Carpets are dirty and it needs some updating
Stayed 1 night in Oct 2025

8/10 Good

Rosemary, Ashland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Justo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe place. Price is reasonable compared to other places.
Stayed 1 night in Oct 2025

10/10 Excellent

Kathy

Comfortable beds
Stayed 1 night in Oct 2025

6/10 Okay

Mark

Traveled with partner
Liked: Staff & service
Says hot tub on the site but it’s clearly been out of order for sometime. Very disappointing.
Stayed 1 night in Oct 2025

10/10 Excellent

Dominique

Stayed 4 nights in Sep 2025

6/10 Okay

Catherine

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The location was perfect for the wedding we were attending. Within a few miles. This hotel just needs a lot of updating especially for the price. Everything— the shower, the beds, the cabinet for clothes, the towels,etc.were very old and worn. For $200 a night, it should be much better. Staff were great. Liked complimentary water. Seemed to be enough parking.
Stayed 2 nights in Oct 2025

10/10 Excellent

dave

Stayed 1 night in Oct 2025

4/10 Poor

Lisa

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
When I checked in it was little late. I feel like the host was not very friendly. Then I put me on floor with a bunch of guys that was partying most of the night. My room did not have a phone so I could not a notify the front desk.
Stayed 1 night in Sep 2025

8/10 Good

Patrick, Manistee

Stayed 1 night in Sep 2025

10/10 Excellent

jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean n quiet. Rooms very nice and spacious !
Stayed 1 night in Sep 2025

2/10 Terrible

Dana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
For almost $200 a night my expectations were a little higher. While the room was not dirty, it didn't feel clean. Just an older hotel, but just didn't feel it was worth the money. We actually left one night early because my daughter has anxiety about cleanliness, so we just drove home thru the night rather than stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I love this hotel. The private balcony was so nice. I absolutely love the out door Jacuzzi, and it's open all year around.Vwey relaxing, we will stay again for sure!
Stayed 1 night in Sep 2025

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating
Stayed 1 night in Sep 2025