Solitude Village at Okemo

Nightmare check in. Only thanks to someone else's review did i find out check in was at a totally different location. Upon arrival, we were told our condo, arranged month's before had flooded and we had been moved to a hotel. I had arranged for a condo with washer and dryer and kitchen as we were on a 14 day driving trip and this was one of my carefully planned stops to do laundry and prepare food to meet our dietary needs. I asked for another condo and was told they were full - we found this not to be true. There was a big wedding at the hotel with lots of children. We said if we had to be put in a room please put us away from elevators in a quite location. Each load of laundry would cost $6. We were given a room right outside the elevator where families from the wedding were gathering and celebrating. I went back down and asked for the manager. As i began to tell her how unhappy I was, the person who had moved us into the hotel ran over and announced a condo had "opened" up. By now it it was late and dark and we had to try to find the condo on a ski slope in the dark. There were three cars in the entire parking lot all night! Not full! I fully believe we were moved because they didn't want to clean a condo for a one-night stay. This debacle took three hours after a long day on the road. Missed dinner. Left us angry as we believe we were lied to for their convenience. They should have honored what we paid for!!!

Unit DL7 had all amenities and nice updated appliances, but the (most basic) tea kettle and coffee maker were not usable (yuck) 😖 ... the kitchen floor was sticky, carpets in livingroom and bedroom need cleaning. This unit is in dire need of a facelift!!! On the positive, staff at Jackson Gore check in desk were professional, friendly and very very helpful!