4/10 Poor
Alison
Sep 19, 2025
Disliked: Staff & service
Don’t be swayed by the views and location!
Disappointing experience. Location was amazing right on the beach with water views, but the running and operation of the hotel was well below par!
Check in was from 4pm. Problem was that everyone was checking in at that time and they only had one staff member on at reception. We waited 40 minutes to be served and we were 4th in line! There were another 6 people behind us! Another worker went behind reception and asked the person processing guests if they were on their own, then they grabbed some letters out of the cupboard, called someone to come and help and walked off.
The Bistro was the same story. One person taking orders, one person delivering our orders to our table and another came out a couple of times to clear plates. My order was incorrect and two other people had orders for someone else placed in front of them.
The room - dusty. Don’t know the last time it was really cleaned. Heating only and so the room was stuffy at night because you could not keep the door open on the ground floor. I don’t know how this would work during the warmer months with no cooling?
Bistro at breakfast. We went to get a coffee to go at 7am. The person taking our orders asked us if we were eating and then said ‘because I’m the only one here at the moment and we can’t cook anything’!!! The bistro had about 20 people there … how can you afford to not have paying guests!!!
Total disappointment. Would not recommend staying here … don’t be swayed by the location and view.
Alison
Stayed 1 night in Sep 2025
