Verified
2/10 Terrible
Steve
Sep 17, 2022
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Mixed Stay - Don't stay here on Saturday!!
Really bad experience here on one night - very good on another. The problem here is that they book weddings - fair enough, but it should not affect guests that pay good money for a peaceful stay. We did not get this - noise from wedding guests (children and adults shouting in foyer and loud music until 3am). Complained 3 times. As a result we got up late, but not so late according to their advertised breakfast time (until 11am, we were there at 1040). There was literally nothing left except some bread and fruit. Had to ask for everything and the staff couldn't provide much of anything. Such a long queue for the coffee machine that had run out of milk. Staff cleared away our coffee that we left on a table with juice while we tried to get some toast - you couldn't make it up.
The manager wasn't available all weekend either in person or on the phone and we were offered very little in the way of compensation - pretty pathetic to be honest. Monday was such an utterly different experience - quiet, great breakfast etc. This hotel really needs to respect the needs of guests when there are events. The reception staff were super lovely and tried to do their best, but the lack of manager on an event weekend is really poor in my opinion.
Steve
Stayed 2 nights in Sep 2022