2/10 Terrible
Kelly
Traveled with group
Dec 7, 2025
We had a terrible experience at Radisson Blu Cardiff.
It was a total disaster from start to finish. Every other guest we spoke to this weekend agreed that it was like a faulty towers experience.
When we arrived there was a man complaining that he had moved rooms 3 times and they were all filthy, his wife was crying. The lady who dealt with it was unbelievably rude to him, I later found out her name is Sultana.
We checked in, to be fair the room is tired but it was clean enough for us and we had to rush out.
The next morning we went for breakfast and there was no food available and loads of disgruntled guests, we actually all ended up laughing at how completely awful it was.
We went to reception to get a refund for our breakfast and unfortunately we had to deal with Sultana ourselves. She and her colleague on the front desk were just vile. They made the whole experience needlessly difficult.



Kelly
Stayed 1 night in Dec 2025






















