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Hotel de la Cite Carcassonne - MGallery Collection

5.0 out of 5.0 Top Property
Place Auguste Pierre Pont, Carcassonne, Aude 1-844-700-1007
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3.0 of 5 guest rating
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Wifi
Pets
Business
Laundry
Babysitting
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Room type Options Nightly price Book
Photo of room
Superior Room, 1 King Bed, View
215 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Photo of room
Family Twin Room, Multiple Beds
Room with view
1 Double Bed and 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 3 children)
Select dates to see price
Photo of room
Classic Room, 1 King Bed, View
Room with view
215 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Photo of room
Junior Suite, 1 King Bed with Sofa bed, View
Room with view
484 square feet
1 King Bed and 1 Twin Sofa Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Luxury Carcassonne hotel in City of Carcassonne with winery

Popular property highlights

Free WiFi
Pets allowed
Business center
Laundry facilities
Babysitting or childcare (surcharge)

With a stay at Hotel de la Cite Carcassonne - MGallery Collection in Carcassonne (City of Carcassonne), you'll be steps from Historic Fortified City of Carcassonne and Basilica of St. Nazaire and St. Celse. This luxury hotel is 0.1 mi (0.1 km) from School Museum and 0.2 mi (0.3 km) from Narbonnaise Gate.

Make yourself at home in one of the 59 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, hair dryers, and bathrobes.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an attached winery, a steam room, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Satisfy your appetite for lunch or dinner at La Barbacane 1 étoile, a restaurant which specializes in French cuisine, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Limited parking is available onsite.

Languages Spoken

  • English

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Hotel de la Cite Carcassonne - MGallery Collection

Place Auguste Pierre Pont, Carcassonne, Aude 11000

Hotel Amenities

Hotel Amenities

A winery is attached to this Carcassonne hotel. In addition to a full-service spa, Hotel de la Cite Carcassonne - MGallery Collection features a steam room and a seasonal outdoor pool. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This 5-star property offers access to a business center and meeting rooms. This luxury hotel also offers a library, a terrace, and multilingual staff. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Hotel de la Cite Carcassonne - MGallery Collection has designated areas for smoking.

  • Library
  • Water dispenser
  • Elevator
  • Locally-owned & organized tours & activities
  • Showcase for local artists
  • 24-hour front desk
  • At least 80% of all lighting comes from LEDs
  • Business center
  • Turkish bath/Hammam
  • Porter/bellhop
  • Vegan menu options available
  • Vegetarian menu options available
  • Uncovered parking
  • Dry cleaning/laundry service
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • Valet parking (surcharge)
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • Swimming pool
  • Biodegradable/compostable straws
  • Food and water bowls
  • No single-use plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Water-efficient showers only
  • Terrace
  • Luggage storage
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Pool umbrellas
  • Parking (limited spaces)
  • Total number of rooms - 59
  • Number of floors - 2
  • Winery attached
  • Designated smoking areas (fines apply)
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Full-service spa
  • Spa treatment room(s)
  • Meeting rooms
  • Tours/ticket assistance
  • Year Built - 1909
  • Electric car charging station
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Vegetable garden
  • Babysitting or childcare (surcharge)
  • Outdoor seasonal pool
  • Safe-deposit box at front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Laundry facilities
  • Vegetarian breakfast available
  • Wedding services
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • Spanish

Parking

Valet parking (surcharge) , Parking (limited spaces)

Room Amenities

Hotel de la Cite Carcassonne - MGallery Collection offers 59 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Dial-up internet access
  • Bathrobes
  • Hair dryer
  • In-room safe
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Premium bedding
  • Soundproofed rooms
  • Turndown service
  • Free bottled water
  • Wireless internet access
  • Blackout drapes/curtains
  • Slippers
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Individually furnished
  • Individually decorated
  • Pillowtop mattress
  • Pillow menu
  • TV size: 42
  • Bathtub or shower
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Electric kettle
  • Towels provided
  • Bedsheets provided
  • Number of beds 3
  • Housekeeping on request
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • WiFi speed 25+ Mbps
  • Energy-saving switches

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

La Barbacane 1 étoile - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Bar Blbliothèque - Onsite cocktail bar. Open daily.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include a steam room and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Bicycle rentals on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

Check-in time starts at 4 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 80.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets allowed for an extra charge of EUR 20 per pet, per night
  • Food and water bowls are available
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
  • Service animals are welcome, and are exempt from fees

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Service animals are allowed

Service animals are exempt from fees/restrictions

Guest education on local ecosystems and culture

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Masks are not compulsory at the property

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is available

Commonly-touched surfaces are cleaned with disinfectant

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)

Property is cleaned with disinfectant

Pets allowed in specific rooms only

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Debit cards not accepted

Food service has been amended for enhanced safety

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Individually-wrapped food options are not available

No gap period between guest stays

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 per person
  • Uncovered valet parking fee: EUR 30 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Cite MGallery Collection
  • de la Cite Carcassonne MGallery Collection
  • Hotel Cite
  • Hotel Cite MGallery Collection
  • Hotel de la Cite Carcassonne MGallery Collection
  • Hotel Cite Carcassonne MGallery Collection
  • Cite Carcassonne MGallery Collection
  • De La Cite Carcassonne
  • Hotel de la Cite Carcassonne - MGallery Collection Hotel
  • Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The seasonal outdoor pool closes in September.

Pool access available from 8:00 AM to 8:00 PM.

Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Cashless payment methods are available for all transactions.

Contactless check-out is available.

Awards & Affiliations

The property is a member of Historic Hotels of the World.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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