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Hôtel Le Donjon - Coeur de la Cité Médiévale

Property class: 4

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Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

A stone entrance with an ornate archway leading into a building.
A hotel room with two beds, a table with a fruit bowl, a TV, and a view of a tower through an open door.
An outdoor patio with a table and chairs, surrounded by greenery and a stone floor.
A library with bookshelves, two upholstered chairs, and a small table with a vase.
A breakfast buffet with various pastries, bread, and condiments.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
The current price is $153
$133 nightly
$153 total
Total with taxes and fees
Aug 30 - Aug 31

Explore the area

View in a map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪13 min drive‬

Room options

View all photos for Classic Room

A bed with a suitcase, a handbag, and a pair of shoes on the side.

Classic Room

9.4 out of 10
Exceptional
(14 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room

A bedroom with a stone wall, a bed with white bedding, a bedside table with a lamp, and a window with curtains.

Superior Double Room

8.8 out of 10
Excellent
(31 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room

A hotel room with two beds, a stone wall, a glass table, and a view of greenery outside.

Superior Twin Room

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Triple Room

A hotel room with a bed, a desk, two windows with curtains, and a radiator.

Superior Triple Room

9.2 out of 10
Wonderful
(25 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Room

A hotel room with a large bed, two bedside tables, a desk, a chair, and two lamps.

Family Room

9.4 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite

A cozy room with a bed, two armchairs, a glass coffee table, a desk, and a TV.

Junior Suite

9.8 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed
  • Free WiFi

View all photos for DOUBLE CLASSIC

Minibar, in-room safe, desk, soundproofing

DOUBLE CLASSIC

  • Sleeps 2
  • Free WiFi

View all photos for 2 Single Beds, Non-Smoking, Superior Room, Main House, Mini Bar

Minibar, in-room safe, desk, soundproofing

2 Single Beds, Non-Smoking, Superior Room, Main House, Mini Bar

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

DOUBLE STANDARD

  • Sleeps 4
  • Free WiFi

Similar properties

View from property
Hôtel Du Pont Vieux
Carcassonne
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
4.8 out of 5, Exceptional, 1,000 reviews
$95 nightly
The price is $110
Aug 30 - Aug 31
Total with taxes and fees
Hôtel Du Pont Vieux

About the neighborhood

Carcassonne

With a stay at Hôtel Le Donjon - Coeur de la Cité Médiévale, you'll be centrally located in Carcassonne, steps from Aude Gate and School Museum. .This hotel is 0.1 mi (0.1 km) from Narbonnaise Gate and 0.4 mi (0.6 km) from Château Comtal.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 miles
  • Aude Gate - 2 min walk - 0.1 miles
  • Narbonnaise Gate - 2 min walk - 0.1 miles
  • Basilica of St. Nazaire and St. Celse - 2 min walk - 0.1 miles
  • Château Comtal - 3 min walk - 0.2 miles

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Maison du Cassoulet - ‬3 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Le Marcou - ‬1 min walk
  • ‪Les Négociants - ‬18 min walk
  • ‪Le Patio de la Cite - ‬3 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hôtel Le Donjon - Coeur de la Cité Médiévale offers 43 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 43 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a television in a common area. This hotel also features tour/ticket assistance and a banquet hall.
Enjoy a meal at Brasserie Le Donjon, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Brasserie Le Donjon - Onsite brasserie.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number FR39326379401

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 656 out of 1003 reviews
Rating 8 - Good. 242 out of 1003 reviews
Rating 6 - Okay. 72 out of 1003 reviews
Rating 4 - Poor. 25 out of 1003 reviews
Rating 2 - Terrible. 8 out of 1003 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Mioara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a fantastic location.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great and it was in a space across the street from the hotel yet it had a great view of the valley with a wonderfully laid out breakfast with multiple choices
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated in the heart of La Cité, really friendly and helpful staff.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice although I would say that the bathroom could do with some modernisation eg a fan and a better shower. Location is wonderful and we thoroughly enjoyed our time there.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right in the middle of the medieval city.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about this property! Inside the walls, walkable to everything, great breakfast.! The staff were above and beyond!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the old city. Very quiet at night. Lots of restaurant options.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible hotel in amazing location with beautiful gardens and courtyard. Lovely breakfast and convenient parking. Rooms a little tired otherwise perfect and would definitely recommend and return.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Yvonne Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was exceptional. Staff were great and very helpful. Would recommend this hotel to anyone visiting Carcassonne. It has Ann exceptional location in the cite for exploring Carcassonne.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! In the middle of the medival city, steps from the Chateau! The car park with shuttle services was fabulous! Breakfast was great! The staff was very helpful and kind! Overall, a great stay!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Rejean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect Nothing more to add
Stayed 1 night in May 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal Hotel for Exploring Carcassonne. Located within the ancient walls, the hotel offers a wonderful opportunity to inhabit the medieval city, at least for a short while. Good dining venues are only a few steps away. Convenient check-in and baggage assistance. Good Breakfast.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t take my word for it. Just visit this incredible piece of history and stay at the great hotel.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Donjon! The location is very convenient to all of the sites. The staff were also very welcoming and helpful. Wish we could have stayed longer!
Beautiful view from our room!
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Adrian

Liked: Staff & service, property conditions & facilities
Breakfast was decent.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic hotel! So happy we booked here. The staff were all super friendly and helpful. Good communication re: parking. Such a magical location to explore.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Harriet

Liked: Cleanliness, amenities
Great hotel fabulous location. We loved our stay
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Hans Joerg

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good all round
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy and gave a lovely short walk to the hotel inside the castle gates. The lot felt very secure. Our room was clean, beds were very comfy, and breakfast was delicious (best baguette and lots of variety).
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
One of very few places to stay in the walled town. For those walking from the railway station, it's the first place you get to when entering through the city walls.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Lynae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the medieval elements of the lobby and the views out of our room overlooking the garden. The staff was wonderful - kudos to Maxim our porter and the friendly young lady at the desk - both were so helpful and welcoming. Our stay was lovely and relaxing - we especially liked walking the quiet streets at night.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was much more diverse than expected. The staff was spectacular . We plan to come again.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Axel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, suite and excellent service
Stayed 2 nights in Dec 2025