We ran into delays in getting to the hotel, but Sean at the front desk was great about it, and when we did arrive in the evening, we received a warm welcome from the woman staffing the desk at 7 p.m. or so. The room had a terrific view--thanks, Sean, for the complimentary upgrade--and was immaculate. The beds were very comfortable. And it was a high point to swim in the heated pool. When we checked out, Sean again was at the reception desk, and I really appreciated his genuine, warm thanks for our stay and wishes for a safe trip home.