We stayed at this hotel for 5 nights and did not receive any room service during our stay. However, on the day of our departure, we were unexpectedly charged 100 Euros without prior authorization. When we reached out to Best Western relations, we were told the charge was due to the room being left in poor condition. In reality, there was only some minor trash left behind, and it seems they expected us to clean the room ourselves, which is unreasonable for a hotel stay. It was very hard to communicate with staff due to poor English except one guy in the morning. Don't ever go to this hotel