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Hotel Cristallo

Star Rating
3 out of 5



3.7 / 5Good
18 reviews


  • Pool
  • Free WiFi
  • Breakfast included
  • Spa


What's nearby

  • Popular Location
    Canazei - Pecol Gondola
    10 min walk
  • Popular Location
    Sella Pass
    11 min drive
  • Popular Location
    Sass Pordoi Cable Car
    15 min drive
  • Airport
    Bolzano (BZO)
    55 min drive

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    About this area


    Located in Canazei, Hotel Cristallo is in the city center and near theme parks. Marmolada and QC Terme Dolomiti are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Val Gardena.

    What's nearby

    • Popular Location
      Canazei - Pecol Gondola - 10 min walk
    • Popular Location
      Gruppo di Sella - 9 min drive
    • Popular Location
      Sella Pass - 11 min drive
    • Popular Location
      Sass Pordoi Cable Car - 15 min drive
    • Popular Location
      Pordoi Pass - 15 min drive

    Getting around

    • Ponte Gardena-Laion/Waidbruck-Lajen Station - 42 min drive
    • Bolzano (BZO) - 55 min drive


    • Serves breakfast, lunch, and dinner. Kids' menu available.

    About this property

    Hotel Cristallo

    After a day on the slopes, return to Hotel Cristallo to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an indoor pool and a full-service spa. All 50 rooms provide free WiFi, room service, and flat-screen TVs. Guests will also find down comforters, hair dryers, and safes.



    Check-in between 2:00 PM - 11:30 PM
    Express check-in

    Special check-in instructions

    Airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.


    Check-out before 10:00 AM
    Express check-out

    Children and extra beds

    • Children are welcome.
    • Rollaway/extra beds are available.
    • Cribs (infant beds) are available.


    • Pets not allowed

    Payment types

    Important information


    You'll be asked to pay the following charges at the property:

    • A tax is imposed by the city: EUR 1 per person, per night. This tax does not apply to children under 14 years of age.

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Self parking fee: EUR 10 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy.
    Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    We should mention

    All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

    Property is also known as

    • Cristallo Canazei
    • Hotel Cristallo
    • Hotel Cristallo Canazei
    • Hotel Cristallo Hotel
    • Hotel Cristallo Canazei
    • Hotel Cristallo Hotel Canazei

    Property amenities


    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi


    • Self parking (surcharge)

    Food and Drink

    • Food and drink
    • Free continental breakfast available daily 7:30 AM–9:30 AM
    • 1 restaurant and 1 coffee shop/café
    • 1 bar
    • Room service available

    Things to do

    • Pool
    • Spa tub
    • Full service spa
    • Golfing nearby
    • Mountain biking onsite
    • Bicycle rentals nearby
    • Hiking/biking trails nearby
    • Spa services onsite

    Family friendly

    • Indoor pool
    • Family property
    • Free WiFi
    • Rollaway/extra beds available


    • Elevator/lift

    Guest Services

    • Luggage storage
    • Daily housekeeping
    • Tours/ticket assistance
    • Multilingual staff

    Business Services

    • Conference space
    • Meeting Rooms


    • Garden


    • Sauna in spa
    • Spa tub in spa
    • Steam room in spa
    • Minimum age to access spa is - 14

    Room amenities


    • Cribs available
    • Rollaway beds (surcharge)
    • Blackout drapes/curtains


    • Hair dryer
    • Private bathroom
    • Towels
    • Linens
    • Free toiletries


    • Flat-screen TV


    • In-room safe
    • Desk

    Nearby things to do


    An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and complimentary bicycles. The recreational activities listed below are available either on site or nearby; fees may apply.
    • Snowboarding nearby
    • Free bicycles on site
    • Bicycle rentals nearby
    • Golfing nearby
    • Ski lessons available nearby
    • Snowmobiling nearby
    • Mountain biking nearby
    • Ski equipment rental shops nearby
    • Hiking/biking trails nearby
    • Golf lessons available nearby
    • Downhill skiing nearby
    • Cross-country skiing nearby

    Where to eat

    Where to eat
    Serves breakfast, lunch, and dinner. Kids' menu available.
    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition

    5/5 Excellent

    Beautiful hotel, beautiful town

    We stayed in Canazei out of season, but Hotel Cristallo is one of the few hotels open all year round. The rooms are spacious and clean with excellent views, the staff were very pleasant and the breakfast was excellent. The spa facilities were superb, I would definitely return to this hotel and I would definitely return to this beautiful mountain town.

    Pros: excellent location, lovely staff, superb spa facilities and very good breakfast

    Cons: bit expensive if staying longer than few days

    Location: central location in town of Canazei, close to all restaurants and bars and ski lifts, excellent roads if like us you are just on a driving holiday


    the owner is an un pleasent man.

    great potential . i will not come back because of the owner and his bad attittude.


    I didn't see any great service!

    Hotel was in a good location, nice looking hotel. However, where was the great service we had read about? We had booked a double room and was given 2 single beds, despite confirming our request by telephone after booking; the main reception person who was there to assist after 5pm showed little interest in helping or taking questions from us or other guests regarding ski hire, ski ticket info or ski resort info, let alone even wanting to provide us with the final bill when requested so we could pay. It seemed any service was provided when he wanted too and was quite dismissive. The room which was clean had average comfort beds and room walls were thin enough to easily hear the neighbouring room guests. Otherwise an ok hotel let down by a dismissive and unhelpful front desk staff member.

    Pros: Location in a quiet ski town

    Cons: Front desk staff member being dismissive and unhelpful

    5/5 Excellent

    Great hotel

    Very helpful and friendly staff, great breakfast and fantastic views of the mountains. An A+ experience!

    4/5 Good

    Fint hotel med fornuftig afstand til lift. Bus lige uden for døren hvis man ikke vil gå. Lækre værelser.

    Stayed 3 nights in Jan 2019

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