See all properties

Crystal Garden Resort & Restaurant

Property class: 3.5

Choose dates to view prices

Photo gallery for Crystal Garden Resort & Restaurant

A hotel with a swimming pool, outdoor seating, and palm trees.
A compact living space with a kitchenette, a sofa, a coffee table, and two bar stools.
A compact kitchen with a countertop, sink, and two stools.
A hotel room with three single beds, each with a white bedspread and blue pillows. There are bedside lamps, a wall-mounted TV, and a framed picture on the wall.
A hotel room with a bed, a TV, a desk, a chair, and a balcony with curtains.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry

Explore the area

View in a map
18-24 James Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪8 min walk‬
  • Place, Cairns Esplanade Charles Street Parkland
    ‪13 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪3 min drive‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪6 min drive‬

Room options

View all photos for Basic Double Room

A neatly made bed with white linens, two pillows, a bedside lamp, and a folded towel on the bed.

Basic Double Room

8.0 out of 10
Very good
(9 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Triple Room

A hotel room with two beds, a large window with curtains, and two bedside lamps.

Deluxe Triple Room

  • 205 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Room

A hotel room with two beds, a nightstand with a lamp, and a painting on the wall.

Family Room

  • 205 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Similar properties

Pool
Novotel Cairns Oasis Resort
Cairns Central Business District
  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 983 reviews
$178 nightly
The price is $196
Sep 15 - Sep 16
Total with taxes and fees
Novotel Cairns Oasis Resort

About the neighborhood

Cairns

With a stay at Crystal Garden Resort & Restaurant in Cairns (Cairns North), you'll be within a 5-minute drive of Cairns Esplanade and Reef Fleet Terminal. .This hotel is 2.4 mi (3.8 km) from Cairns Marlin Marina and 12.8 mi (20.6 km) from Palm Cove Beach.

What's nearby

  • Cairns Esplanade - 8 min walk - 0.5 miles
  • Cairns Esplanade Charles Street Parkland - 13 min walk - 0.7 miles
  • Centenary Lakes Botanic Gardens - 3 min drive - 1.4 miles
  • Cairns Performing Arts Centre - 3 min drive - 1.3 miles
  • Cairns Central Shopping Centre - 3 min drive - 1.3 miles

Getting around

  • Cairns Station - 4 min drive
  • Cairns Intl. Airport (CNS) - 5 min drive

Restaurants

  • ‪Muddy's Cafe - ‬3 min drive
  • ‪Villa Romana - ‬3 min drive
  • ‪Milk and Honey Flow Cafe - ‬3 min drive
  • ‪Smith Street Cafe - ‬6 min walk
  • ‪McDonald's - ‬3 min drive

About this property

Crystal Garden Resort & Restaurant

Crystal Garden Resort & Restaurant offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Accommodations offer separate sitting areas and include desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 20 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, and housekeeping is provided on request.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access and concierge services. Guests can catch a ride on the shuttle (surcharge), which operates within 5 kilometers.
At Crystal Garden Resort & Restaurant, enjoy a satisfying meal at the restaurant.
Featured amenities include express check-in, express check-out, and luggage storage. Free self parking is available onsite.
Crystal Garden Resort & Restaurant has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 5 km
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open Monday - Friday (10:00 AM - 4:00 PM) and Saturday - Sunday (10:00 AM - 2:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A car is not required for transportation to and from this property

Property class

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Crystal Garden Resort Cairns North
Crystal Garden Resort
Crystal Garden Cairns North
Crystal & Restaurant Cairns
Crystal Garden Resort Restaurant
Crystal Garden Resort & Restaurant Hotel
Crystal Garden Resort & Restaurant Cairns
Crystal Garden Resort & Restaurant Hotel Cairns

Crystal Garden Resort & Restaurant Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 37 out of 230 reviews
Rating 8 - Good. 92 out of 230 reviews
Rating 6 - Okay. 50 out of 230 reviews
Rating 4 - Poor. 30 out of 230 reviews
Rating 2 - Terrible. 21 out of 230 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Enjoyed our stay very friendly operator
Stayed 1 night in Sep 2022
Verified review

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient for the airport.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Close to the airport
Stayed 1 night in May 2023
Verified review

8/10 Good

angelo

Liked: Staff & service, amenities, property conditions & facilities
Nice clean place with an awesome pool. Locked car park at night felt nice and safe
Stayed 1 night in Dec 2023
Verified review

8/10 Good

onella

Liked: Cleanliness, staff & service
Close walk to Esplanade and other convenient shops , bus stop also
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Laura

Decent cheap accommodation- about a 15min walk to the Tanks at the botanical gardens in cairns
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Grant

Liked: Cleanliness, amenities, property conditions & facilities
The pool area is amazing we had breakfast included and that was great. Staff shortages/ restaurant booked out, didn't allow us to eat dinner there.
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff so helpful! Location was great to walk or public transport to all of Cairns…. Unfortunately, swimming pool was being cleaned so we couldn’t use it
Stayed 1 night in Nov 2022
Verified review

6/10 Okay

jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a little dated was the first impression. But the bed was comfortable and room was tidy. Plenty of parking space. Staff were friendly and helpful.
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Alan William

Liked: Amenities
Room was neat and clean, for an aged property. Was value for money. Not a lot of food outlets available in close proximity. Beds felt clean and comfortable, which is the main reason for stay.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Blake

Liked: Amenities
OK but at the end of the day you get what you pay for, a bit dated but tidy, pool is good
Stayed 1 night in May 2023
Verified review

6/10 Okay

martin

Disliked: Cleanliness
Central enough and quiet Not very clean. Pretty old and a bit run down
Stayed 3 nights in Aug 2023
Verified review

6/10 Okay

Jackson

Disliked: Cleanliness, property conditions & facilities
Easy late check in. Cold shower in the morning was a bit sad.
Stayed 1 night in Oct 2023
Verified review

4/10 Poor

Shane

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is run down and certainly not $200.00 rooms
Stayed 1 night in Sep 2022
Verified review

2/10 Terrible

carly

Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy kids constantly running around the complex at all hours, restaurant is closed, no breakfast even though it was advertised, would not recommend staying if you want a peaceful stay
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Very convenient for one night before flight out of Cairns. Noisy (train at the back) and dirty (used soap and shampoo tube left in shower). The place is very dated but as I said, cheap and nasty for quick stay before a flight out.
Stayed 1 night in Jul 2023
Verified review

6/10 Okay

scott

Liked: Staff & service
Could of been a lot better
Stayed 1 night in Jun 2023
Verified review

2/10 Terrible

Loluama

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room my brother stayed in had a hole in the wall. Will not be staying here or booking anyone here again.
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Karina

Disliked: Cleanliness
Bed was very comfortable, shower was great. Cheap nights accommodation. Property was run down & dirty. Booked airport transfers 2 weeks before our stay, refused to take us to the airport when we were leaving so had to catch a cab.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Daryle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location only issue was no curtains to block out light.
Stayed 1 night in Mar 2023
Verified review

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff, I left
Verified review

6/10 Okay

Gillian

Liked: Cleanliness, staff & service

Convenience at a reasonable price.

It was only one night, and it was perfectly adequate. Beds on Castors on a tiled floor are very dangerous. They need rubber grips underneath. Somebody could have a nasty fall, very basic, but very comfortable. They reasonably priced.
Stayed 1 night in Sep 2023
Verified review

4/10 Poor

Maria

Liked: Staff & service
Too many kids running around the place yelling and screaming no adult around to supervise. I don't think I would stay there again
Stayed 2 nights in Dec 2022
Verified review

6/10 Okay

Cherie

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is a good basic place to stay, close to the airport, but is pretty unkept on the outside and around the pool area. Pool was very clean, but dead weeds, sticks and leaves etc. were lying around. It was pretty clean, but very dated and old. Beds were comfortable though, and overall, you get a good nights sleep for what you pay for. Reasonable rates.
Stayed 1 night in Aug 2022