I tried for two days to call the hotel prior tp arrival. Never could get anyone to answer. Arrived at hotel, no one at the desk. Had to ring bell to get someone to let us in. As i was checking in, I asked about coffee in the lobby or room. Nothing was offered other than going out somewhere to get some. Got the key to the room, went to open door, didn’t need a key. The door was in such a state of disrepair that you had to slam it to fully close it. The only security wascinside with a slide chain. The room was old and and bur appear clean, but mold was growing inthe bathroom window. The heating/AC unit would run, shut off after maybe a minute and torn back on. This happened thru several minutes, then finally run. This went on all night. There was a very nice TV, but it did not work. Worst experience ever in hotels. The facilty showed very high rating online, but there was nothing about the place that would justify that rating. Could not ever in good conscience give it anything other than the lowest rating.