Compare Hotels with a Wedding Venue in Brockport

"Terrible experience. Had to ask for towels and toiletries. Had to ask for blankets but never got them! No coffee at breakfast, not enough coffee in room. Staff unprofessional. We had to wait an hour"

"Clean room/property and the staff were great!"

"DON'T EVEN THINK ABOUT IT! When you walk in, there is no reservation desk. The receptionist is sitting at a table which was very disheveled. The furniture in the "lobby" was shabby and dirty. While we stood at the desk, a sign on the wall informed me that the hotel is owned by an independent operator, not affiliated with Holiday Inn (I don't understand how they are able to use the brand name, which is deceiving). Anyway, after a brusk exchange with the receptionist, we rode the filthy elevator to our room. Upon entry we immediately noticed fingernail clippings, half chewed candies and dirt on the carpet and the beds appeared hastily made. I tried to call the desk, but the phone was out of order, so I went back down and described the situation to the receptionist who moved us to another room. Again the beds looked hastily made and this time there were dirty finger smears on the folded over part of the bed sheet, Again the floor was not vacuumed AND the inside of the door and part of the door knob were smattered with what looked like bbq sauce! Again the phone didn't work so I went back to the desk. This time the receptionist came up to the room, took pictures, and called the owner. We demanded a refund, At first she said she wasn't able to refund since I had booked w/Hotels.com. When I reminded her that she had JUST charged my credit card $499 for 3 nights + a $100 refundable "courtesy" fee, she reversed herself. By now it was 11:00 pm & we left and booked another hotel."

"This hotel will meet your needs...that's it...not what I expected from a Hilton property....check in was quick and efficient...parking was plentiful...my room was dated and even had a leak in the ceiling...staff was great...but would I stay here again...no"

"Nice facelift for the building. Very clean and fresh looking. Staff seemed friendly. Breakfast selections were good for "Cold Continental". Overall, a good value stay."

"I didn't like the place at all and actually checked out within an hour of checking in. I was told by expedia that I would get a refund but didn't receive one. I was assigned a room on the second floor but there was no elevator. Access doors locks were not working and the door was catching. I also saw a lot of random workmen going in and out of the hotel and hallways which made us feel unsafe. The room was smaller than I originally booked. The bathroom flush kept going on its own and the sink and the WC cistern were wet."