Service was pretty good but unable to get anyone on the phone (either externally or via in room phone). Service in person ok but couldn't get a working remote for one of the screens, nor mint tea bags (minor issues). As a family we had a suite with fantastic views over the harbour. However the room temperature was high despite the aircon, so no one slept that well. The beds were comfortable though. Breakfast was very good (and kids were free). Location excellent.