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Palazzo Virgilio

Palazzo Virgilio

4 out of 5
Posted 6 hours ago
CheapTickets Verified Review
"Room was clean. Staff with bad attitude. Get annoyed when asked questions. Old man in charge of dining room miserable and unapproachable. Stayed before going on cruise and then after cruise. Second time arrived around 9:30am. My sister and friend took a coffee and juice while waiting to be checked in. The old man got annoyed knowing that it was the end of breakfast and “supposedly” the prefilled juice has to be discarded. Unless they save it for the next day?. On check out they charged us the coffee and juice. Pitiful. We left at 4am and asked and received breakfast boxes but no coffee. Front desk staff not very helpful when asking directions giving only one-two word answers. It was 4 of us, we wanted to sit together at the table. The old man with a bad attitude threw 2 extra table mats and additional silverware when I politely asked. They don’t make u feel welcome. Terrible customer service. They only cater to the Italian speaking customers. Probably they don’t need our business. I will never come back to this hotel. They should learn from American hospitality. We are not arrogant and treat everyone equally. Good things: hotel was clean and next to train station."
A verified traveler stayed at Palazzo Virgilio
Palazzo Virgilio

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